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- ISBN: 9780071738316 | 0071738312
- Cover: Paperback
- Copyright: 2/15/2010
The Right Phrase for Every Situation . . . Every TimeEmployees respond to organizational change with worry, fear, and sometimeseven panic. Your job is to keep them motivated and focusedso you mustchoose your words carefully during times of upheaval.Perfect Phrases for Communicating Changehas hundreds of ready-to-use phrasesfor ensuring your employees make the transition with clarity, commitment, andskill. Learn the most effective language for: Articulating new company initiatives Responding to questions with confidence Easing employees' fears Clarifying roles and responsibilities Addressing resistance and performance problems