Performance Analysis for Public and Nonprofit Organizations

Performance Analysis for Public and Nonprofit Organizations   provides a step-by-step guide on how to conduct applied performance analysis to improve performance for public and nonprofit organizations. It is designed as a how-to-do manual for public and nonprofit managers who want to know how to conduct performance analysis. It features a practical case-study approach, and includes plentiful exercises and examples with easy-to-use demonstrations of Microsoft Excel. The book focuses on application of performance analysis tools, not the theory of performance management. This text is an effective learning tool for students in analytical technique courses in public administration and policy programs. With other texts, students may learn about a statistical concept and calculation, but still don't Understand The managerial context where the statistical tool applies. Consequently, they often fail to Understand The managerial importance of statistical tools they learn, and worse, fail to recognize the correct tool to use when a managerial issue rises. This book  corrects this problem by providing a managerial context that bridges statistical concepts And The managerial reality. The managerial context is performance management, In which performance data are presented, monitored, and analyzed. it is in this performance management context that the usefulness and applicability of statistical tools are illuminated For The learner. Thoroughly classroom-tested, The book is designed as a textbook for courses of analytical and statistical techniques in public administration and nonprofit management. Each chapter starts with a discussion of tools and related concepts with examples, then presents a factual case study to demonstrate the use of the tools, and ends with a list of practice questions. Equipped with the latest research, The book is also designed for public and nonprofit managers on how to use performance information to improve organizational performance.   Click on Additional Resources to View Sample Chapters!

Introduction Preface
SectionI Foundations
Chapter1 Introduction: What Is Performance Analysis?
Chapter2 What Is Needed for Performance Analysis?
SectionII Describing Performance
Chapter3 Describing Performance Shape
Chapter4 Describing Performance Trend
SectionIII Monitoring Performance
Chapter5 Performance Monitoring Basics
Chapter6 Performance Monitoring Chart
Chapter7 Statistical Performance Monitoring
SectionIV Understanding Performance
Chapter8 Performance Understanding Basics
Chapter9 Determining Causes of Underperformance: Relationship Analysis
Chapter10 Determining Causes of Underperformance: Performance Modeling
SectionV Evaluating Performance
Chapter11 Performance Evaluation Basics
Chapter12 Comparing Two Performance Samples
Chapter13 Comparing More Than Two Performance Samples
SectionVI Conclusion
Chapter14 Conclusion: Writing a Performance Analysis Report
AppendixA Statistical Topics, Coverage, and Excel Procedures
AppendixB Answers to Practice Problems
AppendixC Useful Web Sites
Introduction Index