Performance Drivers A Practical Guide to

The treatment of the Balanced Scorecard in this book should not be seen in isolation, but will be of interest to any organization introducing new forms of control. Related areas of interest include performance measures, management control, business strategy, strategy development, strategic planning, strategy implementation, knowledge management,intellectual capital and quality management.

NILS-GÖRAN OLVE is Adjunct Professor at Linköping University. He has worked extensively in management development and co-authored one previous Wiley book, Virtual Organizations and Beyond, 1997. His work concentrates on management control issues, in particular the Balanced Scorecard and the management of IT and immaterial assets. JAN ROY worked as CEO of several Swedish companies, especially in the retail industry. As a consultant, he mainly deals with strategic change processes. Jan Roy and Nils-Göran Olve are both active in ConcoursCepro, a Stockholm-based consultancy where Jan Roy is the CEO. ConcoursCepro is part of The Concours Group (www.concours-group.com), which has a growing number of consultants in the US and Europe specializing in the strategic and operational uses of human assets and information technology. Scorecards is an important tool in many of its projects. MAGNUS WETTER is a management consultant specializing in strategic development and strategic execution. He has an MSc in Business and Administration from Lund University and also studied at McGill University in Montreal. John Wiley & Sons 20010511 2000 01 000 01 200.0 mm 02 128.5 mm 03 19.099 mm 08 12 oz John Wiley & Sons IP 48 01 P 19.95 0471495778 03 0471495778 BC Environmental Science Physical Principles and Applications 1 A01 Egbert Boeker Boeker, Egbert Egbert Boeker 2 A01 Rienk van Grondelle Grondelle, Rienk van Rienk van Grondelle eng 380 SCI055000 2.3 01 Providing extensive coverage of the field, this book brings together the latest developments, theories, research and concerns from both a scientific and social perspective. Beginning with an introduction on approaching environmental problems, the text then moves on to look at climatic change, energy conversion, the transport of pollutants, experimental methods and ends with a discussion on science and society. Features: <ul> <li> Extensive coverage of the latest concerns, issues and developments within the field from both a scientific and social perspective</li> <li> Numerous relevant examples and mini-case studies (appetisers) combined with exercises in each chapter and references for further reading</li> <li> A supplementary website where students can access experiments and simple models relevant to the book: www.nat.vu.nl/envphysexp</li> </ul>         04 02 Preface Acknowledgements 1. Introduction: A Physical Approach to Environmental Problems What are Environmental Problems - Pollution The Economic and Social Context Sunlight and the Solar Spectrum The Greenhouse Effect Transport of Pollutants The Carbon Cycle 2. Weather and Climate Energy Transport The Atmsophere, Vertical Structure and Motion Horizontal Motion of Air The Oceans 3. Climate Change Natural Changes of Climate Human induced changes Consequences of Climate Change Reactions to Climate Change 4. Conventional Energy Physics of Heat Heat and Power: Thermodynamics Converting Heat into Power: Problems and 'Solutions' 5. Carbonfree Energies Renewable energies Nuclear Power 6. Making up the Balance Greenhouse Gases, Pollution and Resources Defining the task 7. Transport of Pollutants Basic Concepts Dispersion in the Air Dispersion in Surface Waters Dispersion by Groundwater 8. Noise Physics of Sound Human hearing Reducing Sound Levels 9. Environmental Spectroscopy Basic Spectrospcopy The Solar Spectrum at Ground Level Experimental Techniques in Environmental Spectroscopy Solar UV, Ozone and Life 10. Geophysical Methods Radioactive Clocks Isotope Ratios as Environmental Sensors Magnetic Surveys Seismic Probing 11. Science and Society Finite Resources of Energy Pollution and Health Effects Environmental Policy Thinijhng about the Environment and Human Life The Responsibility of the Scientist Appendices References Index

About the Authors

vii

Preface

ix

Overview of the Book

xiii

Part I Introduction and Background

1

(34)

Why a Balanced Scorecard?

3

(9)

The Balanced Scorecard - Strategic Control

12

(23)

Part II Building a Balanced Scorecard

35

(192)

The Process of Building a Balanced Scorecard

37

(47)

Cases From Different Industries

84

(31)

Important Issues in the Building Process

115

(31)

Scorecards as Management Control

146

(43)

Measures and their Causal Relations

189

(38)

Part III Implementing a Balanced Scorecard

227

(52)

Systems and IT Solutions for Scorecards

229

(24)

Towards a Learning Organization

253

(26)

Part IV Additional Uses

279

(30)

Using Scorecards to Inform Outside Parties

281

(15)

Scorecards in the Public Sector

296

(13)

Part V Conclusion

309

(18)

Making the Scorecard Process a Success

311

(16)

Appendix: Examples of Measures in the Different Perspectives

327

(7)

Interviews

334

(2)

References

336

(4)

Index

340

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Performance Drivers A Practical Guide to Using the Balanced Scorecard

Summary

Author Biography

Table of Contents

Supplemental Materials