The Pfeiffer Book of Successful Communication Skill-Building Tools

This collection of timeless activities brings together the very best resources for improving workplace communication drawn from more than thiry years of the Pfeiffer Annuals. Editor, Jack Gordon, has carefully selected classic learning activities, instruments and articles/discussion resources that trainers new and seasoned can put to use immediately in any training event on communication, customer service, sales, teamwork, or supervisor and management development.