The Phantom Stethoscope: A Field Manual for

Through the ingenious use of science fiction combined with industry expertise, Stephen K. Klasko and Gregory P. Shea discuss medical issues seriously while using the unique framework of a science-fiction novella to illustrate the complexities of the million-dollar medical industry. The authors denote concerns in the field of health care through this fictional frame by including concise, well-documented, and thought-provoking discussions on essential clinical and business topics and issues -- vital information providing an optimistic future for today's physicians. Fictional hero Mila undergoes a phenomenal experience, and her life changes forever as she discovers an exciting and improved future in medicine.

Stephen K. Klasko received his B.A. from Lehigh University and his M.D. from Hahnemann University. In 1996, he completed the Wharton Executive M.B.A. program. Currently he is the chairman of the department of Obstetrics and Gynecology at Lehigh Valley Hospital in Allentown, Pennsylvania, and professor of clinical OB-GYN at Penn State University, Hershey Medical Center. Gregory P. Shea is a Phi Beta Kappa graduate of Harvard College, and holds an M.Sc. in management studies from the London School of Economics, and a Ph.D. in administrative science from Yale University. He is a principal in the Coxe Group, an international consulting firm, and is on the faculty at the Wharton School of the University of Pennsylvania.

Preface	p. ix
Acknowledgments	p. xi
Of Bunn-o-matics and Basketballs	p. 3
Of Computers and Cretins	p. 8
Of Brothers and Blackouts	p. 12
Of Abductions and Auntie Em	p. 18
Of Mick Jagger and Managed Care	p. 27
Of Prevention and Pain Relief	p. 35
Of Orientation and Organized Care	p. 43
Of Mind-sets and Metaphors	p. 50
Of Alarm Clocks and Alphabet Soup	p. 59
The History and Future of Managed Care	p. 64
Of Risk Pools and Rolexes	p. 80
Physicians as Negotiators: It's a Whole New Deal	p. 89
Conflict Management: Negotiating Your Way to Resolution	p. 95
Of Celebrities and Cesareans	p. 103
Marketing and Strategic Planning in Health Care	p. 109
Of Suits and Coats	p. 119
The Challenge of Building Productive Alliances between Physicians and Administrators	p. 123
Of Cat Scans and Customer Disservice	p. 136
Market Forces and the Shape of Health Care Institutions	p. 141
Of Caribbean Vacations and Contingency Fees	p. 151
Law and Medicine	p. 154
Of Pumpkins and Privilege	p. 163
Information Systems in the Medical Environment	p. 167
Total Quality Management and Clinical Pathways	p. 174
Of French Toast and Friendly Interfaces	p. 189
Physicians as Leaders: A Non-Physician Perspective	p. 193
Of Genetic Selection and Jerry Springer	p. 202
The Ethics of Medicine in the Twenty-First Century	p. 205
Of Stress and Cinnamon Buns	p. 221
Stress Management: The Personal and the Professional	p. 224
Of Roberta and Revelations	p. 229
Of Lattes and Lost (?) Opportunities	p. 236
Glossary	p. 243
About the Authors	p. 257
Table of Contents provided by Syndetics. All Rights Reserved.

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The Phantom Stethoscope: A Field Manual for Finding an Optimistic Future in Medicine

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