The Power of Clinical and Financial Metrics: Achieving Success in Your Hospital

, by Steven Berger

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ISBN: 9781567932393 | 1567932398
Cover: Nonspecific Binding
Copyright: 3/1/2005

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Supplemental Materials

Acknowledgments

Introduction

xiii

Basic Tenets of the Information-Driven Hospital

(22)

What Is the Information-Driven Hospital?

(1)

Basic Management Process and Its Application

(3)

The Importance of Metrics

(1)

Financial Metrics: II Key Success Factors

(10)

Practical Tips

(1)

Appendix I.I

(2)

Appendix I.2

(1)

Presenting Metrics to Produce the Greatest Operational Impact

(26)

The Ten Elements of Good Reporting

(6)

Reports: The Good, the Bad, the Ugly

(17)

Practical Tips

(1)

Adopting Benchmarking and Best Practices to Achieve Superior Results

(26)

Definitions

(2)

History

(1)

Best Practices in the Healthcare Industry

(9)

Best Practice Case Study: SSM Health Care

(12)

Practical Tips

(1)

Establishing the Use of Balanced Scorecards to Improve Goal Setting and Monitoring

(24)

What Is the Balanced Scorecard?

(3)

Balanced Scorecards in Healthcare

(6)

Balanced Scorecard Case Study 1: Bridgeport Hospital

(9)

Balanced Scorecard Case Study 2: Lake Regional

(3)

Practical Tips

(2)

The Emerging Role of Six Sigma and Its Metrics Application

(18)

What Is Six Sigma?

100

(2)

The Six Sigma Process

102

(1)

Six Sigma Terms and Tools

102

(1)

Six Sigma and the Balanced Scorecard

103

(1)

Six Sigma in Healthcare

103

(2)

Six Sigma Case Study: Commonwealth Health Corporation

105

(10)

Practical Tips

115

(2)

Additional Clinical Metrics That Make an Impact on Operational Results

117

(14)

The Joint Commission's Metrics Initiative

119

(4)

Clinical Metrics Case Study: SSM Health Care

123

(2)

The Future of Clinical Metrics

125

(5)

Practical Tips

130

(1)

Using Pay-for-Performance Models to Ensure Successful Action-Plan Implementation

131

(18)

What Is Pay for Performance?

133

(1)

Pay-for-Performance Case Study 1: Sherman Hospital

134

(5)

Pay-for-Performance Case Study 2: Centegra Health System

139

(5)

Practical Tips

144

(1)

Appendix 7.1

145

(4)

About the Author

149

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The Power of Clinical and Financial Metrics: Achieving Success in Your Hospital

Table of Contents

Supplemental Materials