Practical Training Techniques

Speaks plainly and persuasively of the dynamic relationship between trainer and learner. It argues for the use of traditional training techniques based on classical ideas, describing a process that owes as much to Aristotle as to modern gurus such as Blanchard, Naisbitt and Tapscott.

Lyndon Pugh (M. Phil., Leeds Metropolitan) spent thirty years as a library manager and professional librarian and is now a freelance consultant and trainer. He has been director of learning resources at the University of Wales Institute in Cardiff

List of Figures

v

Acknowledgments

vii

Part 1: Learners, Trainers, and What Everyone Needs to Know

Chapter 1 My Kind of Training

1

(10)

Chapter 2 What We Need to Know about Learners

11

(18)

Chapter 3 What We Need to Know about Content

29

(20)

Part 2: Putting Things Together

Chapter 4 Order and Structure

49

(16)

Chapter 5 Content, Notes, Handouts, and Visuals

65

(30)

Chapter 6 Questionnaires, Case Studies, Role Play

95

(26)

Part 3: Planning for the Event

Chapter 7 Tactics

121

(20)

Chapter 8 Managing the Event: The Right Attitude

141

(20)

Part 4: Key Skills

Chapter 9 Delivery

161

(14)

Chapter 10 Asking Questions, Talking, Listening, and Learning

175

(20)

Bibliography

195

(4)

Index

199

(6)

About the Author

205

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Practical Training Techniques

Summary

Author Biography

Table of Contents

Supplemental Materials