Problematic Relationships in the Workplace

This seminal work on relationships in the workplace explores how problematic workplace relationships are conceptualized, the ways in which they impact people, and explores the recommended approaches to increasing health and wellness in organizations. Scho

Preface

vii

Introduction

xiii

Part I: Conceptualizations of Problematic Work Relationships

Uncovering the Complex Roles Behind the ``Difficult'' Co-worker

3

(18)

Steve Duck

Megan K. Foley

D. Charles Kirkpatrick

Typology of Troublesome Others at Work: A Follow-up Investigation

21

(26)

Janie M. Harden Fritz

When Workplace Pregnancy Highlights Difference: Openings for Detrimental Gender and Supervisory Relations

47

(22)

Meina Liu

Patrice M. Buzzanell

Workplace Friendship Deterioration

69

(20)

Patricia M. Sias

Turning Points in Relationships with Disliked Co-workers

89

(20)

Jon Hess

Becky L. Omdahl

Janie M. Harden Fritz

Part II: Processes and Effects of Problematic Work Relationships

Stress, Burnout, and Impaired Mental Health: Consequences of Problematic Work Relationships

109

(22)

Becky L. Omdahl

Janie M. Harden Fritz

Reduced Job Satisfaction, Diminished Commitment, and Workplace Cynicism as Outcomes of Negative Work Relationships

131

(22)

Janie M. Harden Fritz

Becky L. Omdahl

Emotion Management in Dealing with Difficult People

153

(26)

Michael W. Kramer

Claire L. Tan

Should I Stay or Should I Go Now? The Role of Negative Communication and Relational Maintenance in Distress and Well-Being

179

(26)

Terry A. Kinney

Part III: Dealing with Problematic Work Relationships

Distancing from Problematic Coworkers

205

(28)

Jon A. Hess

Professional Civility: Reclaiming Organizational Limits

233

(16)

Ronald C. Arnett

Forgiveness in the Workplace

249

(30)

Sandra Metts

William R. Cupach

Lance Lippert

Towards Effective Work Relationships

279

(16)

Becky L. Omdahl

List of Contributors

295

(6)

Author Index

301

(10)

Subject Index

311

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Problematic Relationships in the Workplace

Summary

Table of Contents

Supplemental Materials