Process-Centered Health Care Organizations

Smith and Flarey bring the hottest new management strategy of the 90's -"reengineering" -- into the new millennium with Process-Centered Health Care Organizations. While reengineering has transformed health care organizations and allowed huge performance improvements, leaders and managers now need new skills and tools to successfully lead the process-centered organization. This book provides comprehensive theories, methodologies and cutting edge strategies for managing the process-centered organization. It provides nurse executives and managers with a comprehensive reference for approaching, implementing and evaluating their own processes.

Rella Adams, PhD, RN, CNAA: Senior Vice President, Nursing Services, Valley Baptist Medical Center, Harlingen, Texas Maia Baker, MSN, RN: Administrative Director, Nursing Services, Valley Baptist Medical Center, Harlingen, Texas Sherry D. Baker, MSN, RN: Director, Women's and Children's Services, Hillcrest Baptist Medical Center, Waco, Texas Edward L. Beard, Jr., MSN, RN, CNAA: Vice President, Patient Services, Catawba Memorial Hospital, Hickory, North Carolina Marjorie Beyers, PhD, RN, FAAN: Executive Director, American Organization of Nurse Executives, Chicago, Illinois Janice K. Bultema, MSN, RN, CNAA, NHA: Executive Director, Transition Planning, Northwestern Memorial Hospital, Chicago, Illinois; Clinical Assistant Professor, Marcella Niehoff School of Nursing, Loyola University, Chicago, Illinois Jo Anne Carrick, MSN, RN: Instructor, The Pennsylvania State University, Shenango Campus, Sharon Marcia A. Colone, PhD, LCSW: Director, Case Management, Northwestern Memorial Hospital, Chicago, Illinois Margret Comack, MEd, BN: Director, Professional Practice, Toronto East General Hospital, Toronto, Ontario Dorothy Counts, MA, RN, CPHQ: Clinical Resource Manager, Performance Improvement, Pennsylvania Hospital, Philadelphia Markie Cowley, MSN, RN, CHE: Vice President, Patient Care and Nursing Services, Mission Hospital Regional Medical Center, Mission Viejo, California Jill Donaldson, MSN, RN, CCRN: Surgical Outcomes Manager, Mission Hospital Regional Medical Center, Mission Viejo, California Cyndy B. Dunlap, MPA, RN: Senior Vice President/Chief Nursing Officer, Hillcrest Baptist Medical Center, Waco, Texas Dominick L. Flarey, PhD, MBA, RN,CS, CNAA, FACHE: President, Dominick L. Flarey and Associates, Inc., Niles, Ohio Paula S. Forte, PhD, MSN, RN, CNAA: Director of Patient Services, Methodist Hospital, HealthSystem, Minnesota; Adjunct Assistant Professor, University of Minnesota School of Nursing, Minneapolis Lisa Freed, MSHA, RN: Administrative Director, Nursing Services, Valley Baptist Medical Center, Harlingen, Texas Anita Gottlieb, MA, RNP, CPHQ: Quality Improvement Coordinator, Arkansas Children's Hospital, Little Rock Patti Higginbotham, RN, CPHQ, FNAHQ: Vice President, Quality Management, Arkansas Children's Hospital, Little Rock Mary Lou Helfrich Jones, PhD, RN, CNAA: Assistant Operating Officer, Women's Services, Duke University Health System, Durham, North Carolina Bette Keeling, MSN, RN, CNAA: Nursing Coordinator, Hillcrest Baptist Medical Center, Waco, Texas Curt Kretzinger, BSN, RN: Vice President, Patient Care Services, Heartland Health System, St. Joseph, Missouri Maura MacPhee, MS, RN: Clinical Specialist, The Children's Hospital, Denver, Colorado Jo Manion, MA, RN, CNAA, FAAN: Founder and Senior Consultant, Manion and Associates, Oviedo, Florida Magdalena A. Mateo, PhD, RN, FAAN: Consultant, Boston, Massachusetts Myra Mengwasser, MHA, RN: Partner, Ernst and Young, LLP, St. Louis, Missouri Mae Taylor Moss, MS, MSN, RN, FAAN: President, Moss Management Inc., International, Houston, Texas Gail Paech, MScN, BScN: Former President and CEO, Toronto East General Hospital, Ontario Celine Peters, MN, RN: Director of Outcomes Management, Mission Hospital Regional Medical Center, Mission Viejo, California Lana S. Peters, MHA, MBA, RN: Senior Consultant, Ernst and Young, LLP, St. Louis, Missouri Tim Porter-O'Grady, PhD, EdD, FAAN: President, Tim Porter-O'Grady Associates, Inc.; Assistant Professor, Emory University, Atlanta, Georgia Mary Pubentz, PharmD, RPh: Clinical Coordinator, Anticoagulation Clinic, Lutheran General Hospital-Advocate Health Care, Park Ridge, Illinois Julie Schaffner, MSN, RN: Vice President of Operations, Lutheran General Hospital-Advocate Health Care, Park Ridge, Illinois Kerry K. Seely, RN: Director, Acute Care Services, Hillcrest Baptist Medical Center, Waco, Texas Suzanne P. Smith, EdD, RN, FAAN: Editor-in-Chief, Journal of Nursing Administration, Philadelphia, Pennsylvania Hussein A. Tahan, MS, RN, CNA: Manager, Clinical Pathway Program, Mount Sinai Hospital, New York; Adjunct Faculty Case Management Programs, Pace University, Pleasantville, New York; College of Mount St. Vincent, Riverdale, New York Janet Teeters, MS, RPh: Director of Operations, Pharmacy and Rehab Services, Lutheran General Hospital-- Advocate Health Care, Park Ridge, Illinois Karen Terry, MS, RN: Nurse Clinical Specialist, The Children's Hospital, Denver, Colorado Linda D. Thompson, BSN, RN: Director, Medical-Surgical Services, Hillcrest Baptist Medical Center, Waco, Texas Karen Vest, BSN, RN: Special Projects Coordinator, Valley Baptist Home Health, Harlingen, Texas Katherine W. Vestal, PhD, RN, FAAN, FACHE: Partner, Ernst and Young, LLP, Dallas, Texas Phyllis M. Watson, PhD, MEd, RN: Senior Vice President, Lakeland Regional Medical Center, Lakeland, Florida