IT Production Services

-Presents detailed, start-to-finish processes for managing the production acceptance phase of any mission-critical system.-Covers every aspect of production acceptance: technology, processes and people.-Answers to the most frequently asked questions about production acceptance, from one of the field's leading experts.

Foreword

vii

Preface

xiii

Acknowledgements

xv

Background

1

(8)

Introduction

1

(7)

Summary

8

(1)

Ten Commandments for Building the Ideal IT Environment

9

(24)

Introduction

9

(1)

Top IT Issues and Challenges

10

(11)

The Ten Commandments

21

(10)

Summary

31

(2)

IT Assessments, Planning, and Development

33

(28)

Introduction

33

(1)

The Need for Assessments and Planning and Development Workshops

34

(1)

Struggling With The Issues

34

(2)

Selling the CIO

36

(1)

The Key to Successfully Building the Ideal IT Organization

37

(1)

Not Another Assessment

38

(5)

Summary of the Assessment Process

43

(1)

IT Planning and Development Workshop

44

(5)

The Issues

49

(9)

Summary

58

(3)

Production Services (PS)

61

(8)

Introduction

61

(1)

Roles and Responsibilities

62

(5)

Problems Prevented by a PS Organization

67

(1)

Summary

67

(2)

The Production Acceptance Process

69

(30)

Introduction

69

(1)

Definition of Production Acceptance

70

(1)

The Benefits of a Production Acceptance Process

70

(1)

Implementing a Production Acceptance Process

71

(20)

Full Deployment of a New Application

91

(1)

Distinguishing New Applications from New Versions of Existing Applications

92

(1)

Distinguishing Production Acceptance from Change Management

92

(1)

Assessing an Infrastructure's Production Acceptance Process

93

(2)

Measuring and Streamlining the Production Acceptance Process

95

(1)

Summary

95

(4)

Case Studies

99

(26)

Introduction

99

(1)

The Seven Companies Selected

100

(1)

Types of Attributes

101

(2)

Company A

103

(2)

Company B

105

(4)

Company C

109

(1)

Company D

110

(4)

Company E

114

(1)

Company F

115

(3)

Company G

118

(4)

Summary

122

(3)

Most Frequently Asked Questions

125

(12)

Introduction

125

(11)

Summary

136

(1)

A Production Services Job Descriptions

137

(4)

Production Services Management Position

137

(2)

Production Services Staff Position

139

(2)

B Issues from Workshop

141

(6)

C Description of Issues from Workshop

147

(38)

Data from IT Planning and Development Workshop

147

(38)

Index

185

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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IT Production Services

Summary

Table of Contents

Supplemental Materials