Project Management: A Systems Approach to Planning, Scheduling, and Controlling

HAROLD KERZNER, Ph.D., is Senior Executive Director for Project Management at the International Institute of Learning, Inc. (IIL), a global learning solutions company offering professional training and consulting services worldwide. Dr. Kerzner's profound effect on the project management industry inspired the IIL in partnership with PMI to establish the Kerzner International Project Manager of the Year Award, which is presented to a distinguished PMP® or global equivalent each year.

1 OVERVIEW 1

2 PROJECT MANAGEMENT GROWTH: CONCEPTS AND DEFINITIONS 37

3 ORGANIZATIONAL STRUCTURES 91

4 ORGANIZING AND STAFFING THE PROJECT OFFICE AND TEAM 141

5 MANAGEMENT FUNCTIONS 191

6 MANAGEMENT OF 'YOUR' TIME AND STRESS 285

7 CONFLICTS 295

8 SPECIAL TOPICS 319

9 THE VARIABLES FOR SUCCESS 365

10 WORKING WITH EXECUTIVES 383

11 PLANNING 411

12 NETWORK SCHEDULING TECHNIQUES 493

13 PROJECT GRAPHICS 555

14 PRICING AND ESTIMATING 571

15 COST CONTROL 629

16 TRADE-OFF ANALYSIS IN A PROJECT ENVIRONMENT 715

17 RISK MANAGEMENT 741

18 LEARNING CURVES 817

19 CONTRACT MANAGEMENT 839

20 QUALITY MANAGEMENT 873

21 MODERN DEVELOPMENTS PROJECT MANAGEMENT 927

22 THE BUSINESS OF SCOPE CHANGES 949

23 THE 'PROJECT' OFFICE 955

24 MANAGING CRISIS PROJECTS 971

25 THE RISE, FALL, AND RESURRECTION OF IRIDIUM: A PROJECT MANAGEMENT PERSPECTIVE 987

Appendix A. Solutions to the Project Management Conflict Exercise 1025

Appendix B. Solution to Leadership Exercise 1031

Appendix C. Dorale Products Case Studies 1037

Appendix D. Solution to the Dorale Products Case Studies Answers 1049

Appendix E. Crosslisting of PMBOK to the Text 1055

Author Index 1061

Subject Index

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