Quiet Leadership

Improving the performance of your employees involves one of the hardest challenges in the known universe: changing the way they think. In constant demand as a coach, speaker, and consultant to companies around the world, David Rock has proven that the secret to leading people (and living and working with them) is found in the space between their ears. "If people are being paid to think," he writes, "isn't it time the business world found out what the thing doing the work, the brain, is all about?" Supported by the latest groundbreaking research, Quiet Leadership provides a brain-based approach that will help busy leaders, executives, and managers improve their own and their colleagues' performance. Rock offers a practical, six-step guide to making permanent workplace performance change by unleashing higher productivity, new levels of morale, and greater job satisfaction.

Acknowledgments	p. xi
Introduction	p. xiii
Why Should Leaders Care About Improving Thinking?	p. xix
Recent Discoveries About the Brain That Change Everything	p. 1
The Brain Is a Connection Machine	p. 3
Up Close, No Two Brains Are Alike	p. 7
The Brain Hardwires Everything It Can	p. 11
Our Hard Wiring Drives Automatic Perception	p. 14
It's Practically Impossible to Deconstruct Our Wiring	p. 19
It's Easy to Create New Wiring	p. 22
Summarizing the Recent Discoveries About the Brain	p. 27
The Six Steps to Transforming Performance	p. 29
About the Six Steps	p. 29
Think About Thinking	p. 35
Let Them Do All the Thinking	p. 36
Focus on Solutions	p. 45
Remember to Stretch	p. 50
Accentuate the Positive	p. 58
Put Process Before Content	p. 66
Listen for Potential	p. 72
A New Way to Listen	p. 76
The Clarity of Distance	p. 78
Step 3 Speak with Intent	p. 85
Be Succinct	p. 87
Be Specific	p. 92
Be Generous	p. 94
A Word on Digital Communications	p. 97
Dance Toward Insight	p. 101
The Four Faces of Insight	p. 103
The Dance of Insight	p. 110
Permission	p. 112
Placement	p. 118
Questioning	p. 123
Putting Permission, Placement, and Questioning Together	p. 134
Clarifying	p. 139
Putting the Dance Together	p. 143
Create New Thinking	p. 151
Current Reality	p. 153
Explore Alternatives	p. 159
Tap Their Energy	p. 163
Putting the Create Model Together	p. 167
Follow Up	p. 173
Facts	p. 175
Emotions	p. 176
Encourage	p. 177
Learning	p. 178
Implications	p. 179
New Goal	p. 180
A Summary of the Six Steps	p. 184
Putting the Six Steps to Use	p. 187
Using the Six Steps to Help Someone Solve a Problem	p. 189
Using the Six Steps to Help Someone Make a Decision	p. 197
Using the Six Steps to Give Feedback	p. 203
Giving Feedback for Great Performance	p. 204
Giving Feedback for Below-Par Performance	p. 210
Giving Feedback for Poor Performance	p. 213
Using the Six Steps with Teams	p. 216
Using the Six Steps with Children	p. 223
Applying the Six Steps to a Whole Organization	p. 231
In Conclusion	p. 233
Glossary of Terms	p. 235
Resources	p. 243
Notes	p. 245
Index	p. 253
About the Author	p. 261
Table of Contents provided by Ingram. All Rights Reserved.

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