Rebuilding Trust in the Workplace Seven Steps

While there are the major situations that have been getting mass media attention such as Maddoff's vast Ponzi scheme, the gutting of America's retirement funds, massive job layoffs, extensive home foreclosures and the whole Wall Street financial meltdown, it is the minor ways in which trust is broken each and every day that can be more insidious, because they are unintentional, accumulative, and often go unaddressed. In fact, the current ecomonic collapse, when looked at more closesly, is a result of many accumulative minor betrayals. There was a major melt down impacting our entire country and the world. This is a powerful example of the impact of accumulative betrayal and confirms the authors' over 17 years of research and practice: Minor unintentional forms of betrayal are the most pervasive in eroding working relationships, and ultimately, society. Betrayal is a natural element of relationships and human nature. It is going to occur. We are going to experience it. The book gives the reader permission to be human. It identifies betrayal as an opportunity for renewal instead of just a cause for destruction, and guides the reader through four core ideas: Trust is built and broken daily, When trust breaks down, relationships do not have to be history. Renewal is a function of taking responsibility. Courage and compassion are partners in the process of healing and renewal. When let down or even betrayed, people naturally respond with judgment, criticism and blame. This reflects the natural tendency to pull back, contract and to protect oneself. Responsibility is replaced with apathy and the cycle of distrust is fed. Courage and compassion are partners in the healing process because we need both in order to renew. It takes courage to not be overrun by our fear and compassion to give ourselves and others the benefit of the doubt. This new work acknowledges the critical need for rebuilding trust and provides practical guidance on rebuilding trust, healing and renewal.

Dr. Michelle Reina and Dr. Dennis Reina, cofounders of The Reina Trust Building Institute, are leading authorities on helping leaders build, rebuild and sustain trust to produce business results. Over the last 17 years, their research and consulting practice has supported such organizations as American Express, Aetna, Boeing, Johnson & Johnson, Kimberly Clark, Kodak, Microsoft, Nokia, Sandia National Labs, Texas Instruments, Toyota, Walt Disney World, US Army Corp of Engineers, US Army Chaplaincy, US Dept of Education, US Office of Personnel Management, US Treasury, Office of the Comptroller of the Currency, Johns Hopkins Medical Center, Dartmouth-Hitchcock Medical Center and Middlebury College and Harvard & Yale Universities. Their bestselling work, Trust & Betrayal in the Workplace won the 2007 Nautilus Book Award and the 2008 Axiom Book Award.

Preface	p. xi
Introduction: Betrayal Is Universal
The Betrayal Continuum	p. 2
The Impact of Betrayal	p. 4
Betrayal: A Gift and a Teacher	p. 6
The Three Vantage Points	p. 8
The Seven Steps for Healing	p. 9
Observe and Acknowledge What Happened	p. 15
When You Have Been Betrayed	p. 17
When You Have Betrayed Others	p. 22
When You Want to Help Others Rebuild Trust	p. 27
Allow Feelings to Surface	p. 31
Ways to Surface Your Feelings	p. 34
When You Have Been Betrayed	p. 39
When You Have Betrayed Others	p. 41
When You Want to Help Others Rebuild Trust	p. 43
Get and Give Support	p. 47
Ways to Get Support	p. 49
When You Have Been Betrayed	p. 54
When You Have Betrayed Others	p. 56
When You Want to Help Others Rebuild Trust	p. 58
Reframe the Experience
See the Bigger Picture	p. 64
Focus on Choices and Opportunities	p. 69
Identify the Lessons	p. 69
When You Have Been Betrayed	p. 73
When You Have Betrayed Others	p. 75
When You Want to Help Others Rebuild Trust	p. 77
Take Responsibility	p. 81
Determine What Part You Own	p. 82
Take Action	p. 83
Realize What You Gain	p. 84
When You Have Been Betrayed	p. 86
When You Have Been Betrayed others	p. 90
When You Want to Help Others Rebuild Trust	p. 95
Forgive Yourself and Others	p. 99
Forgive Yourself	p. 101
Forgive Others	p. 103
When You Have Been Betrayed	p. 104
When You Have Been Betrayed Others	p. 111
When You Want to Help Others Rebuild Trust	p. 113
Let Go And Move On	p. 115
Accept What Is So	p. 116
How You Know When You Are Ready to Move On	p. 119
Moving On Is Choosing to Act Differently	p. 121
Integrate and Celebrate	p. 123
When You Have Been Betrayed	p. 124
When You Have Been Betrayed Others	p. 127
When You Want to Help others Rebuild Trust	p. 129
Conclusion: Renewing Confidence, Commitment, and Energy	p. 131
The Healing Journey	p. 131
The Outcome: Confidence, Commitment, and Energy	p. 139
Transforming Others' Lives: Helping Rebuild Trust	p. 146
Notes	p. 149
Acknowledgements	p. 151
Index	p. 155
About the Authors	p. 161
Working with the Authors	p. 163
Trust Building“ Resources	p. 165
Table of Contents provided by Ingram. All Rights Reserved.

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Rebuilding Trust in the Workplace Seven Steps to Renew Confidence, Commitment, and Energy

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