Recruiting, Interviewing, Selecting & Orienting New Employees

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ISBN: 9780814420249 | 0814420249
Cover: Hardcover
Copyright: 6/27/2012

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Recruiting, Interviewing, Selecting & Orienting New Employeeshas long been the go-to reference on every aspect of the employment process. Packed with forms, checklists, guidelines, and ready-to-use interview questions, the revised and updated fifth edition provides readers with practical information on topics including interview methods, documentation issues, reference-checking, orientation programs, and applicant testing. The fifth edition has been brought completely up-to-date, addressing new legislation on FMLA, immigration, record keeping, I-9 compliance, and much more. Full of insights on the latest staffing challenges, this comprehensive guide explores changes in technology such as virtual interviews and recruitment, web-based orientations, and the use of electronic files and social media. Nothing is more important to the productivity of an organization than its hiring program. Recruiting, Interviewing, Selecting & Orienting New Employeesprovides readers with the tools they need to get employees on board and ready for long-term success.

Preface	p. xiii
Recruiting Qualified People	p. 1
Recruitment Challenges	p. 3
Weather the Impact of a Fluctuating Economy	p. 3
Make Recruitment Efforts Succeed	p. 5
Attract and Compete for Qualified Applicants	p. 10
Establish and Adhere to High Standards of Excellence	p. 15
Summary	p. 16
Applicant and Employer Perspectives	p. 17
Corporate Culture	p. 17
Work and Personal Life Balance	p. 19
Applicant Expectations	p. 21
Employer Expectations	p. 24
Applicants' Questions	p. 26
Summary	p. 29
Recruitment Sources	p. 31
Prerecruitment Considerations	p. 31
Proactive and Reactive Recruitment	p. 33
Special Interest Groups	p. 34
Traditional Recruitment Sources	p. 38
Innovative Recruitment Sources	p. 49
Summary	p. 54
Electronic Recruiting	p. 55
Definition of an Internet Applicant	p. 55
Electronic Resumes	p. 56
Company Career Websites	p. 59
Internet Job Boards	p. 63
Additional Electronic Recruitment Alternatives	p. 64
International Electronic Recruitment	p. 65
Electronic Recruiting Risks	p. 67
Summary	p. 68
Interviewing Applicants	p. 69
Interview Preparation	p. 71
Do a Job Analysis	p. 71
Prepare a Job Description	p. 78
Find the Best Fit	p. 82
Review the Application and Resume	p. 84
Set the Stage	p. 87
Plan Basic Questions	p. 89
Summary	p. 92
Interviewing and Legal Considerations	p. 93
Employment Legislation	p. 93
Employment- and Termination-at-Will	p. 103
Negligent Hiring and Retention	p. 104
Record-Keeping Requirements	p. 105
Electronic Record-Keeping Guidelines	p. 108
Affirmative Action	p. 108
Diversity	p. 110
Discrimination Charges	p. 111
Questions to Avoid Asking	p. 113
Applicant Tracking	p. 117
Summary	p. 118
Competency-Based Questions	p. 120
Key Competency Categories	p. 121
Job-Specific Competencies	p. 123
Characteristics of Competency-Based Questions	p. 125
Competency-Based Lead-Ins	p. 127
When to Ask Competency-Based Questions	p. 128
Developing Competency-Based Questions	p. 130
Generic Competency-Based Questions	p. 134
Summary	p. 138
Additional Types of Questions	p. 140
Open-Ended Questions	p. 140
Hypothetical Questions	p. 144
Probing Questions	p. 146
Closed-Ended Questions	p. 148
Questioning Techniques for Different Stages of the Interview	p. 149
Questioning Techniques to Avoid	p. 155
Summary	p. 157
Interview Components	p. 158
Establish an Interview Format	p. 158
Put Applicants at Ease	p. 162
Get Started	p. 163
Balance Listening with Talking	p. 164
Interpret Nonverbal Communication	p. 166
Encourage Applicants to Talk	p. 171
Keep Applicants on Track	p. 173
Provide Information	p. 174
Consider the Role of Perception	p. 175
Summary	p. 177
Types of Employment Interviews	p. 178
Exploratory Interviews	p. 178
Telephone Screening Interviews	p. 182
Video Screening Interviews	p. 184
HR Interviews	p. 184
Departmental Interviews	p. 188
Panel Interviews	p. 189
Peer Interviews	p. 191
Interviews with Less-Than-Ideal Applicants	p. 192
Stress Interviews (How and Why to Avoid Them)	p. 194
Interviewing Pitfalls	p. 196
Summary	p. 197
Selecting the Best Fit	p. 199
Documenting the Interview	p. 201
Remember the Role of Documentation in the Selection Process	p. 201
Avoid Subjective Language	p. 202
Avoid Recording Unsubstantiated Opinions	p. 203
Refer to Job-Related Facts	p. 206
Be Descriptive	p. 210
Document Applicants with Limited Experience	p. 211
Keep Effective Notes	p. 212
Adhere to Documentation Guidelines	p. 220
Summary	p. 220
Preemployment Testing	p. 221
How Preemployment Tests Are Used	p. 221
Testing Advantages and Disadvantages	p. 222
Test Validation	p. 224
Testing and Bias	p. 226
Test Administration	p. 229
Testing Policies	p. 231
Testing Programs	p. 232
Testing Categories	p. 233
Computer-Based Testing	p. 241
Summary	p. 243
References and Background Checks	p. 244
References Versus Background Checks	p. 244
Legal Guidelines	p. 246
Reference Essentials	p. 250
Guidelines for Releasing and Obtaining Information	p. 256
Fundamentals of Background Checks	p. 258
Summary	p. 262
Social Networks and Hiring	p. 264
Social Networking Primer	p. 265
Uses	p. 268
Legal Risks	p. 271
Social Media Policy	p. 274
Social Media Versus Traditional Reference Checks	p. 276
Summary	p. 277
The Selection Process	p. 278
Final Selection Factors	p. 278
The Final Meeting	p. 279
Notifying Selected Applicants	p. 287
Notifying Rejected Applicants	p. 290
What Could Go Wrong?	p. 291
Summary	p. 293
Orienting New Employees	p. 295
Organizational Orientation	p. 297
Objectives	p. 297
Benefits	p. 299
Characteristics of a Successful Program	p. 302
Components	p. 303
Participants	p. 305
Format	p. 307
Timing and Duration	p. 307
Location and Setting	p. 307
Employee Feedback	p. 307
Summary	p. 308
Departmental Orientation	p. 311
Preparation	p. 312
Content	p. 316
Participants	p. 317
Onboarding	p. 321
Duration	p. 323
Summary	p. 324
Web-Based Orientation	p. 325
Overview	p. 325
Advantages	p. 328
Drawbacks	p. 330
Legal Concerns	p. 331
Conventional Versus Web-Based Orientation	p. 333
Blended Learning	p. 333
Summary	p. 335
Appendixes	p. 339
Job Posting Form	p. 341
Job Posting Application Form	p. 342
Sample E-Mail Cover Letter	p. 343
Work Environment Checklist	p. 344
Job Description Form	p. 345
Employment Application Form	p. 347
Interview Evaluation Form	p. 351
Exempt Reference Form	p. 352
Nonexempt Reference Form	p. 355
Notes	p. 359
Index	p. 361
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Recruiting, Interviewing, Selecting & Orienting New Employees

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