Reinventing Government in the Information Age: International Practice in IT-Enabled Public Sector Reform

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ISBN: 9780415190374 | 0415190371
Cover: Hardcover
Copyright: 7/26/1999

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This work reviews the role of information systems in public sector reform, including practical guidance and analytical insights. It discusses key topics, drawing on case studies from the US, UK, Europe and developing countries.

List of figures

xiv

List of tables and boxes

xvi

Notes on contributors

xviii

Introduction: the focus and content of this book

(8)

Richard Heeks

PART 1 INFORMATION AGE REFORM

Reinventing government in the information age

(13)

Richard Heeks

Abstract

(1)

Reinventing government

(5)

Components of reform/reinvention

(2)

Reinventing government in the information age

(5)

Examples of information systems-supported reform

(1)

Examples of information technology-supported reform

(2)

Summary and conclusions

(3)

Different approaches to information age reform

(27)

Richard Heeks

Anne Davies

Abstract

(1)

The spread of information age reform

(4)

Different approaches to reform

(5)

Evaluating the different approaches

(3)

Barriers to an integrated approach

(8)

Barriers to progress from the ignore approach

(1)

Drivers supporting the idolise approach

(3)

Other barriers restricting the integrate approach

(3)

Alternative reform models

(4)

Summary and conclusions

(6)

Understanding success and failure in information age reform

(26)

Richard Heeks

Subhash Bhatnagar

Abstract

(1)

Developing a model of information systems and reform

(7)

Understanding success and failure: conception-reality gaps

(6)

Why do success and failure happen?

(4)

Conception--reality gap archetypes

(9)

Rationality--reality gaps

(4)

Private--public gaps

(3)

Country context gaps

(2)

Summary and conclusions

(4)

Better information age reform: reducing the risk of information systems failure

(38)

Richard Heeks

Abstract

(1)

Background

(3)

The conception--reality gap

(2)

Addressing the finance gap

(6)

Outsourcing

(4)

Addressing the skills gap

(4)

Use of consultants

(3)

Addressing the gap of stakeholder objectives and motivations

(10)

Changing stakeholder self-interest: reward and punishment

(2)

Communication and expectation management

(1)

Participation

(2)

Active participation and consensus

(3)

Prototyping

(2)

User involvement and end-user development

(1)

Changing the design

(7)

Freezing one dimension: doing without or postponing computers

100

(2)

Freezing several dimensions: supporting tacit knowledge and informal information systems

102

(1)

Freezing all dimensions except one: `simple' automation

103

(1)

Incrementalism

104

(1)

Conclusion: the applicability of these techniques

105

(8)

PART 2 MANAGEMENT INFORMATION SYSTEMS

Information systems for improved performance management: development approaches in US public agencies

113

(22)

Douglas M. Brown

Abstract

113

(1)

Background

114

(6)

The context of reform

114

(3)

Information systems standards of practice

117

(3)

Analysis

120

(8)

Case background

120

(3)

Case evolution

123

(5)

Conclusions and recommendations

128

(5)

The role of management information systems in public sector reform

128

(1)

Implementation of information systems for public sector reform: recommendations

129

(1)

Conception--reality gaps

130

(3)

Appendix: Information requirements

133

(2)

Automating personnel records for improved management of human resources: the experience of three African governments

135

(21)

Piers Cain

Abstract

135

(1)

Background

135

(4)

The context of reform

135

(4)

Evaluation method

139

(1)

Analysis of case study findings

139

(6)

IT project drivers and timetables under structural adjustment

139

(2)

Poor data quality in personnel management information systems

141

(4)

Conclusions and recommendations

145

(7)

The role of personnel management information systems in public sector reform

145

(3)

Implementation of personnel management information systems for public sector reform: recommendations

148

(2)

Conception--reality gaps

150

(2)

Appendix: Problems encountered in case studies and potential solutions

152

(4)

Evaluating information systems for decentralisation: health management reform in Ecuador

156

(21)

Angel Salazar

Abstract

156

(1)

Background

156

(6)

The context of reform

156

(2)

Institutional Development Project initiation

158

(3)

Evaluation method

161

(1)

Analysis of the information systems project

162

(5)

Initial activities

162

(1)

Major project outcomes and causes

163

(4)

Termination of the project and beyond

167

(1)

Conclusions and recommendations

167

(10)

The evaluation methodology

167

(5)

The role of information systems in decentralisation: conception--reality gaps

172

(1)

Implementation of information systems for public sector reform: recommendations

173

(4)

PART 3 EXTRA-ORGANISATIONAL INFORMATION SYSTEMS

Internet-enabled applications for local government democratisation: contradictions of the Swedish experience

177

(17)

Agneta Ranerup

Abstract

177

(1)

Background

177

(5)

The context of reform

177

(1)

Internet-based applications and democratisation

178

(3)

Evaluation method

181

(1)

Analysis: evaluation findings

182

(6)

The DALI project in Goteborg

182

(3)

Contradictions

185

(3)

Conclusions and recommendations

188

(6)

The role of Internet-enabled applications in public sector reform

188

(1)

Implementation of Internet-enabled applications for public sector reform: recommendations

189

(2)

Conception--reality gaps

191

(3)

Community development and democratisation through information technology: building the new South Africa

194

(17)

Peter Benjamin

Abstract

194

(1)

Background

194

(7)

The context of reform

194

(3)

Democratisation initiatives with information technology

197

(3)

MPCC evaluation methodology

200

(1)

Analysis and findings

201

(4)

Johannesburg Metropolitan Council

201

(2)

North-West Province kiosks

203

(1)

Additional examples

204

(1)

Conclusions and recommendations

205

(6)

The role of information technology in democratisation

205

(1)

Implementation of IT for democratisation: recommendations

206

(2)

Conception--reality gaps

208

(3)

Information technology's impact on the quality of democracy: reinventing the `democratic vessel'

211

(20)

Andrew Korac-Kakabadse

Nada Korac-Kakabadse

Abstract

211

(1)

Background

211

(4)

Models of democracy

212

(3)

Analysis: democratisation and new information technology

215

(6)

The democratic potential of information technology

215

(2)

The potential downsides of electronic democracy

217

(4)

Conclusions and recommendations

221

(10)

Reinventing the democratic vessel: recommendations

222

(4)

Conception--reality gaps

226

(5)

PART 4 NATIONAL PLANNING FOR INFORMATION AGE REFORM

Transforming accountability for government information technology projects: the impact of new US legislation

231

(22)

Laurence Wolfe

Abstract

231

(1)

Background

231

(9)

Information technology and public sector reform in the US

231

(3)

Reform of information technology accountability

234

(6)

Analysis: a study of transformed period components

240

(7)

The executive view

240

(3)

Case study: the Federal Aviation Administration's Advanced Automation System

243

(4)

Conclusions and recommendations

247

(6)

Information systems policy in government

247

(2)

Information systems policy formation and content: recommendations

249

(2)

Conception--reality gaps

251

(2)

Outsourcing and government information technology strategy: relevance of external consultant models in Barbados

253

(18)

Stewart Bishop

Abstract

253

(1)

Background

253

(8)

The IT environment in Barbados

254

(3)

Developing a national IT strategy for Barbados

257

(2)

Information systems outsourcing

259

(2)

Analysis: relevance of IT strategy components

261

(6)

General discrepancies between proposed IT strategy and Barbadian reality

261

(2)

The consortium proposal within the IT strategy

263

(1)

Strategy--reality gaps in the outsourcing proposal

264

(3)

Conclusions and recommendations

267

(4)

Public sector IT strategy

267

(1)

Public sector IT strategy formation and content: recommendations

268

(1)

Conception--reality gaps

269

(2)

Meeting training needs for information age reform: shortcomings of current training provision

271

(22)

David Mundy

Chipo Kanjo

Peter Mtema

Abstract

271

(1)

Background

271

(6)

The context of new training needs

271

(2)

Current training provision

273

(4)

Analysis: training needs for information age reform

277

(8)

General training needs

277

(1)

Information age reform training needs

277

(3)

Specifying the information systems training needs of information age reform

280

(5)

Conclusions and recommendations

285

(8)

Conclusions about training needs and information age reform

285

(1)

Future training provisions: recommendations

286

(2)

Conception--reality gaps

288

(5)

PART 5 ORGANISATIONAL PLANNING FOR INFORMATION AGE REFORM

Strategic information systems planning: applying private sector frameworks in UK public healthcare

293

(19)

Joan A. Ballantine

Nigel Cunningham

Abstract

293

(1)

Background

294

(3)

Introduction

294

(1)

Strategic information systems planning and UK healthcare reforms

295

(2)

Analysis: assumptions and critique of SISP frameworks

297

(5)

Assumptions of SISP universality

297

(1)

Assumptions of competitive advantage

297

(2)

Assumptions of strategy-making as rational and objective

299

(2)

Assumptions of problem-free implementation

301

(1)

Conclusions and recommendations

302

(10)

Approaching strategic information systems planning in the public sector: recommendations

302

(6)

Conception--reality gaps

308

(4)

Reengineering public sector organisations using information technology

312

(19)

Kim Viborg Andersen

Abstract

312

(1)

Background

312

(5)

Reengineering the public sector

313

(4)

Analysis: information technology and reengineering in the public sector

317

(7)

Rationality, politics and reengineering in the public sector

320

(4)

Conclusions and recommendations

324

(7)

Conclusions

324

(1)

IT-supported reengineering in the public sector: recommendations

324

(4)

Conception-reality gaps

328

(3)

Analysing performance information needs: using framework approaches in a UK public healthcare organisation

331

(19)

Joan A. Ballantine

Nigel Cunningham

Abstract

331

(1)

Background

331

(8)

Performance measurement and UK public healthcare reform

331

(2)

Performance measurement frameworks

333

(3)

The case site

336

(3)

Analysis

339

(3)

Gap analysis

340

(2)

Conclusions and recommendations

342

(5)

Conclusions

342

(1)

Performance measurement in the public sector: recommendations

342

(2)

Conception--reality gaps

344

(3)

Appendix: Performance indicators already measured by hospital

347

(3)

Recruiting and retaining information systems staff for information age reform

350

(13)

Nancy J. Johnson

Abstract

350

(1)

Background

350

(2)

Analysis

352

(2)

Conclusions and recommendations

354

(9)

Strategies for management of information systems staff: recommendations

354

(7)

Conception--reality gaps

361

(2)

Appendix: Educator's guide

363

(13)

Part I

363

(3)

Information age reform case studies

363

(2)

Government strategies for information age reform

365

(1)

Parts 2--5

366

(10)

Generic activities and questions

366

(1)

Specific discussion questions

367

(9)

Index

376

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Reinventing Government in the Information Age: International Practice in IT-Enabled Public Sector Reform

Summary

Table of Contents

Supplemental Materials