Results How to Assess Performance, Learning, and Perceptions in Organizations

When organizations commit resources to training or implement new policies, they want to see measurable results. Using real-life examples and step-by-step instructions, this consummately practical guide shows human resources professionals how to quantify outcomes in three major areas: performance, learning, and perceptions.

Richard A. Swanson is an internationally recognized authority on organizational change, human resource development, the analysis and evaluation of work behavior, and financial analysis. He has consulted with Arthur Andersen Consulting, ATandT, 3M, CIGNA, Citicorp, General Motors, Honeywell, and many others. He is the author or editor of six previous books, including the award-winning Analysis for Improving Performance. Swanson is professor and director of the Human Resource Development Research Center at the University of Minnesota and senior partner of Swanson and Associates, Incorporated. Elwood F. Holton, III, regularly consults with and provides training programs to businesses, government agencies, nonprofit organizations, and universities. He has consulted with J.P. Morgan, Honeywell, Entergy Corporation, the U.S. Department of Energy, and many others. He is the author or editor of seven previous books. Holton is an associate professor at Louisiana State University and is president of the Academy of Human Resource Development, a global association of HRD researchers and reflective practitioners.