The Routledge Handbook of Hospitality Management

The Handbook of Hospitality Management explores and critically evaluates the current debates, issues and controversies inherent to this complex and multi-sector industry which will enable the reader to learn from the industry¿s past mistakes as well as future opportunities. This is especially pertinent at a time when many sectors of the industry, have to re-evaluate and reinvent themselves in response to the economic downturn and future uncertainty. It brings together leading specialists from range of disciplinary backgrounds and geographical regions, to provide state-of-the-art theoretical reflection and empirical research on current issues and future direction. The book is divided in to seven interrelated sections. Each section explores and evaluates issues that are of extreme importance to hospitality organizations, starting with the external customers, followed by the internal customers. The following sections explore issues and debates surrounding finance and legal issues, sustainability and environment, e-hospitality and technology and change management which previously have not been adequately explored in hospitality. The final section looks at the future issues and direction for the industry. This book offers the reader a comprehensive synthesis of this discipline, conveying the latest thinking, issues and research. This timely book will provide an invaluable resource for all those with an interest in hospitality, encouraging dialogue across disciplinary boundaries and areas of study. This is essential reading for student, researchers & academics of hospitality as well as those of tourism, marketing, business and events management.