Leadership for Great Customer Service : Satisfied Patients, Satisfied Employees

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Leadership for Great Customer Service : Satisfied Patients, Satisfied Employees by Mayer, Thom A.; Cates, Robert J., 9781567932287
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  • ISBN: 9781567932287 | 1567932282
  • Cover: Paperback
  • Copyright: 8/1/2004

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Presents a humorous look at customer service written by practicing physicians and provides a blueprint for creating and sustaining a practical customer service program. Offers practical strategies for working with patients and uses numerous examples. Also includes scripts for situations commonly encountered in clinical practice.
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