Communication in Small Groups Theory, Process, and Skills
, by Cragan, John F.; Wright, David W.; Kasch, Chris R.Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
- ISBN: 9780495095965 | 0495095966
- Cover: Paperback
- Copyright: 9/4/2008
COMMUNICATION IN SMALL GROUPS: THEORY, PROCESS, SKILLS expertly balances theory and processes with practical skill development. Drawing on their extensive and varied experience as active researchers, lecturers, and communication consultants, the authors provide students with a clear and comprehensive introduction to the study of small group communication. This well-respected text effectively integrates theory, research, and practice, guiding readers to apply concepts and principles to the process of communication when working as members of a team.
Preface | p. ix |
Defining Small Group Communication | p. 1 |
Why Study Small Group Communication? | p. 3 |
Living and Working in Groups | p. 3 |
The College Scenario | p. 3 |
The Organizational Scenario | p. 4 |
The Fire Department Scenario | p. 5 |
Rationale for Studying Group Communication | p. 5 |
Cultural Rationale | p. 6 |
Corporate Rationale | p. 7 |
Academic Rationale | p. 8 |
What Is a Small Group? | p. 9 |
Directly Observable Characteristics of a Small Group | p. 10 |
Communication | p. 10 |
Space | p. 11 |
Time | p. 12 |
Group Size | p. 12 |
Indirectly Observable Characteristics of a Small Group | p. 13 |
Interdependence | p. 13 |
Norms | p. 14 |
Structured Patterns of Talk | p. 16 |
Goals | p. 17 |
A Perceived Shared Identity | p. 18 |
Types of Small Groups | p. 18 |
Long-Standing Work Groups | p. 19 |
Project Teams | p. 21 |
Virtual Teams | p. 23 |
Group Concept Recipe | p. 26 |
Chapter Summary | p. 27 |
Learning Core Group Communication Theories, Processes, and Skills | p. 29 |
A Model of Small Group Communication | p. 31 |
The Model's Decision-Making Theory, Process, Signposts, Skills | p. 33 |
Decision-Making Theory | p. 33 |
Decision-Making Process | p. 34 |
Problem-Solving Signposts: Understanding and Agreement | p. 36 |
Problem-Solving Skills | p. 37 |
The Model's Role Theory, Process, Signposts, Skills | p. 38 |
Role Emergence Theory | p. 38 |
Role Emergence Process | p. 39 |
Role Signposts: Formation | p. 41 |
Role-Playing Skills | p. 42 |
The Model's Interpersonal Theory, Process, Signposts, Skills | p. 43 |
Interpersonal Theory | p. 43 |
Relational Process | p. 46 |
Relational Signposts: Level of Interpersonal Trust and Empathy | p. 49 |
Relationship-Building Skills | p. 50 |
The Model's Symbolic Theory, Process, Signposts, Skills | p. 51 |
Symbolic Convergence Theory | p. 51 |
Consciousness-Raising Process | p. 52 |
Consciousness-Raising Signposts: Identification and Pride | p. 55 |
Team-Building Skills | p. 57 |
Establish Group Traditions | p. 58 |
Major Group Outcomes | p. 60 |
Productivity | p. 60 |
Quality of Work | p. 61 |
Consensus | p. 61 |
Membership Satisfaction | p. 62 |
Chapter Summary | p. 63 |
Case Study: The FDNY's Response to the World Trade Center Attack | p. 65 |
Structuring Problem-Solving Groups | p. 67 |
Group Problem-Solving Road Map: A Process View | p. 69 |
Discussion Formats | p. 72 |
Roundtable Discussion | p. 73 |
Symposium | p. 75 |
Panel Discussion | p. 76 |
Forum Types | p. 77 |
Colloquy | p. 78 |
Parliamentary Procedure | p. 79 |
Specific Decision-Making Techniques | p. 81 |
Nominal Group Discussion | p. 81 |
Delphi Technique | p. 83 |
Brainstorming | p. 85 |
Electronic Brainstorming Systems | p. 87 |
Buzz Groups | p. 88 |
Single-Question Form | p. 89 |
Ideal-Solution Form | p. 90 |
Focus Group Interview | p. 90 |
Problem-Solving Agenda Systems | p. 93 |
Dewey's Reflective Thinking: McBurney and Hance | p. 93 |
Ross Four-Step Agenda | p. 95 |
Wright Ten-Step Agenda | p. 96 |
Brilhart-Jochem Ideation Criteria | p. 99 |
Functional Approach to Problem Solving | p. 99 |
Chapter Summary | p. 100 |
Case Study: The Parking Committee | p. 102 |
Preparing for Group Problem Solving | p. 105 |
Group Ethical Standards | p. 107 |
Commitment to Doing Your Best | p. 108 |
Commitment to the Group Good | p. 109 |
Commitment to Rationality | p. 109 |
Commitment to Fair Play | p. 110 |
Commitment to Good Listening | p. 111 |
Commitment to Preparation | p. 111 |
Commitment to Ideational Conflict | p. 112 |
Commitment to Objectivity | p. 112 |
Commitment to Tolerance | p. 112 |
Commitment to Social Maturity | p. 113 |
Confront Ethical Dilemmas with a Sense of Moral Courage | p. 113 |
Developing Topics for Problem Solving | p. 114 |
Self and Audience Assessment | p. 115 |
Efficiency | p. 117 |
Analyzing Topics for Problem Solving | p. 117 |
Questions of Fact | p. 117 |
Questions of Value | p. 118 |
Questions of Policy | p. 119 |
Research Strategies for Problem Solving | p. 120 |
Inefficiency/Information Overload | p. 121 |
Lack of Context | p. 121 |
Lack of Credibility | p. 121 |
Improving Group Reasoning Skills | p. 122 |
Types of Evidence | p. 122 |
Tests of Facts | p. 122 |
Tests of Opinion | p. 123 |
Tests of Statistics | p. 124 |
Types of Argument | p. 125 |
Argument by Authority Assertion | p. 125 |
Argument by Sign | p. 127 |
Argument by Example | p. 127 |
Argument by Cause | p. 128 |
Structuring Discussions | p. 129 |
Problem-Solution Organizing | p. 131 |
Preparing Discussion Outlines | p. 131 |
Chapter Summary | p. 133 |
Case Study: A City Council Meeting | p. 135 |
Managing Diversity and Relational Trust | p. 139 |
Sociocultural Diversity | p. 142 |
Cultural Diversity | p. 143 |
Gender Differences | p. 147 |
Generational Diversity | p. 151 |
Professional Diversity | p. 154 |
Individual Diversity | p. 155 |
Diverse Interpersonal Needs within a Group | p. 155 |
Diverse Personalities within a Group | p. 157 |
Communication Skills for Managing Diversity and Relational Trust | p. 159 |
Take Cross-Cultural Communication Training | p. 159 |
Practice Cultural Perspective Taking | p. 159 |
Use SYMLOG to Facilitate Effective Role Taking | p. 160 |
Ensure Interpersonal Needs Are Met | p. 162 |
Team Building to Enhance Cohesion in Diverse Groups | p. 164 |
Practice the Communication Skills of an Ideal Group Member | p. 165 |
Managing Nonverbal Messages | p. 167 |
Environmental Dimensions | p. 168 |
Personal Dimensions | p. 171 |
Chapter Summary | p. 172 |
Case Study: Diary of George Cramer | p. 174 |
Leading Small Groups | p. 177 |
Theories for Leading Small Groups | p. 180 |
Designated Leader Approaches | p. 181 |
Emergent Leader Theories | p. 190 |
Problem-Solving Leadership Skills | p. 196 |
Task Leadership Skills | p. 196 |
Procedural Leadership Skills | p. 199 |
Interpersonal Leadership Skills | p. 201 |
Chapter Summary | p. 205 |
Case Study: Leading a Corporate Task Force | p. 207 |
Effective Role Performance in Small Groups | p. 211 |
Frequently Played Roles in Small Groups | p. 214 |
Task Leader | p. 214 |
Social-Emotional Leader | p. 215 |
Tension Releaser | p. 215 |
Information Provider | p. 216 |
Central Negative | p. 216 |
Questioner | p. 217 |
Silent Observer | p. 218 |
Active Listener | p. 218 |
Recorder | p. 218 |
Self-Centered Follower | p. 219 |
Communication Skills for Enhancing Effective Role Performance in Small Groups | p. 222 |
Maintaining Role Stability | p. 222 |
Adopting an Expanded Role | p. 223 |
Performing the Leadership Role When Needed | p. 223 |
Assisting in Procedure | p. 224 |
Observing and Self-Monitoring | p. 224 |
Maintaining Focus on One's Professional Role | p. 224 |
Esprit de Corps | p. 225 |
Encouraging | p. 225 |
Avoiding the Self-Centered Follower Role | p. 226 |
An Integrated View of Roles and Communication Skills | p. 229 |
A Mature Problem-Solving Group | p. 229 |
An Authoritatively Controlled Problem-Solving Group | p. 233 |
An Uncontrolled Problem-Solving Group | p. 233 |
The Social Problem-Solving Group | p. 236 |
Chapter Summary | p. 237 |
Case Study: A Decision-Making Meeting | p. 239 |
Managing Group Conflict | p. 243 |
Factors Influencing Group Conflict | p. 246 |
Differences in Propensity to Take Risks | p. 246 |
Differences in Professional Consciousness States | p. 247 |
Negative Predispositions toward Group Work | p. 249 |
Groupthink | p. 250 |
Tension between Competition and Cooperation in Groups | p. 254 |
Communication Skills for Managing Group Conflict | p. 257 |
Task-Managing Skills | p. 257 |
Relationship-Managing Skills | p. 258 |
Team-Managing Skills | p. 260 |
Conflict Resolution Negotiating Styles | p. 261 |
Avoiding | p. 263 |
Accommodating | p. 264 |
Compromising | p. 265 |
Collaborating | p. 267 |
Competing | p. 268 |
Chapter Summary | p. 269 |
Case Study: Station House Number Six | p. 271 |
Facilitating Work Groups in Organizations | p. 275 |
Make Meetings More Effective | p. 278 |
Master Time | p. 278 |
Understand Meeting Rituals | p. 280 |
Call Group Satisfaction Meetings | p. 281 |
Hold Group Consensus Meetings | p. 282 |
Run Routine Business Meetings | p. 283 |
Monday Morning Meetings | p. 283 |
Monthly Meetings | p. 284 |
Decision-Making Meetings | p. 284 |
Planning Meetings | p. 285 |
Manage Information between Groups | p. 288 |
Groups Protect Some Information | p. 288 |
Managers Gate Keep Group Information | p. 289 |
Group Information Is Power | p. 289 |
Social Groups Spread Information | p. 290 |
Groups Compete for Secret Information | p. 291 |
Use Specialized Group Problem-Solving Methods | p. 291 |
Six Sigma | p. 292 |
Hedgehog Method | p. 293 |
Crisis Decision-Making Method | p. 294 |
Assimilate Groups into the Organizational Culture | p. 295 |
X, Y, and Z Management Styles | p. 295 |
Righteous, Social, and Pragmatic Organizational Visions | p. 295 |
Maintain Groups in a Common Organizational Culture | p. 298 |
Role of Sacred Organizational Stories | p. 298 |
Role of Organizational Sagas | p. 299 |
Role of the Organizational Rally | p. 300 |
Role of In-House Publications | p. 303 |
Role of Informal, Social Groups | p. 303 |
Chapter Summary | p. 304 |
Collaborating in Virtual Teams | p. 307 |
Catalysts Fueling the Use of Virtual Teams | p. 309 |
Teams with Geographically Dispersed Remote and Mobile Workers | p. 309 |
Unified Communication: Convergent Technologies | p. 311 |
Unified Communication and Medium Choice | p. 313 |
Communication Skills for Collaborating across Time and Space | p. 317 |
Relationship Building in Virtual Teams | p. 317 |
Effective Role Performance in Virtual Teams | p. 321 |
Team Building in Virtual Teams | p. 328 |
Chapter Summary | p. 329 |
Bibliography | p. 333 |
Author Index | p. 343 |
Subject Index | p. 347 |
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