Project Management PUBLICATION CANCELLED

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ISBN: 9780333982228 | 0333982223
Cover: Paperback
Copyright: 7/8/2005

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This book is designed to appeal to undergraduate and postgraduate students studying project management and pursuing a business degree. It gives a comprehensive overview of project management practice, while carefully balancing the unique aspects of project management curricula with the more general business skills, including quality, risk, teams, and leadership. The text includes a wide range of cases to connect the academic principles and the complexity of real-life projects. The text is also supported by multiple choice questions at the end of each chapter, as well as in-text exercises and examples to illustrate the concepts and ideas throughout the book.

About this book

Learning objectives

Why study project management?

Who should use this book?

Key features

xii

Companion website

xii

Learning aids

xii

How to use this book

xiii

Key themes

xiii

Resources for lecturers

xiii

Introduction to projects and project management

(21)

Learning objectives

(1)

Introduction

(1)

What is a project?

(1)

Time Out: Recognising projects

(1)

Characteristics of projects

(1)

Insights from Industry The absent-minded professor

(1)

Insights from Industry A multimedia project for nursing students

(2)

Project management explored

(2)

Planning

(1)

Organising

(1)

Controlling

(1)

Leading and motivating

(1)

Hard and soft skills

(2)

Where do projects come from?

(1)

Insights from Industry Sources of IT projects at a major UK bank

(1)

Insights from Industry Junior achievement faces growing paperwork mountain

(1)

Programme management

(1)

Differences between programme and project management

(1)

Insights from Industry Applied IT

(1)

History of project management

(1)

Development of management thought

(1)

Creation of special tools and techniques

(1)

Development of information and communication technologies

(1)

Socioeconomic and political influences

(1)

Expanding scope of project management

(1)

The future of project management

(2)

Associations, standards and journals

(1)

Project management associations and institutes

(1)

Project management standards

(1)

Journals

(1)

Personal training and education

(1)

Project Management in action: The making of a city technology college

(1)

Insights from Industry Future learning systems

(3)

Summary points

(1)

References

(2)

A systems view of project management

(32)

Learning objectives

(1)

Introduction

(1)

A systems approach

(3)

Introduction to systems theory

(1)

Projects as systems

(2)

The human factor

(1)

Feedback in a system

(2)

The importance of feedback

(1)

Time Out: Feedback in a simple gardening project

(1)

Effect of a time lag in a feedback system

(1)

Feed-forward systems

(1)

Time Out: Feed forward in a simple gardening project

(1)

Feedback and feed forward in project management

(1)

Phases and characteristics of the project life cycle

(1)

The project life cycle

(1)

Insights from Industry Why bother with a feasibility study?

(4)

Common life cycle characteristics

(1)

Time Out: Project life cycle

(1)

Information flows in a project

(1)

Fast tracking

(1)

Insights from Industry Benefiting from fast tracking

(1)

Warning about fast tracking

(1)

A contingency approach to project life cycles

(5)

Software and systems development project life cycles

(3)

Time Out: Software development project life cycles

(1)

Building and construction

(1)

Insights from Industry Dirty and noisy ... Higgins Hall, Boston College

(1)

Research and development (R&D)

(1)

Entertainment and events

(1)

Time Out: Live entertainment

(1)

Insights from Industry Edinburgh's Hogmanay Festival

(1)

Disasters and emergencies

(1)

Insights from Industry Disasters and emergencies

(1)

Classifying projects

(3)

Participant mix

(1)

Degree of standardisation

(1)

Degree of visibility

(1)

Time Out: Classifying projects

(1)

Business need

(1)

Insights from Industry Cutting-edge technology project

(1)

Size and complexity

(1)

Industry

(1)

Scaleable project management methodologies

(2)

Projects in controlled environments (Prince 2)

(1)

Chapman's project management scaleable methodology

(1)

Project Management in action: A PC banking project

(5)

Summary points

(1)

References

(1)

Strategy and governance

(26)

Learning objectives

(1)

Introduction

(1)

Projects and strategy

(1)

Strategic management

(1)

Corporate governance

(2)

Strategic governance

(3)

Lens 1: Decision making under uncertainty

(1)

Lens 2: Strategic clarity versus freedom of choice

(1)

Lens 3: Strategic alignment of the project portfolio

(1)

Lens 4: Benefit delivery

(1)

Lens 5: A performance ethic

(1)

Programme governance

(1)

A governance framework for programmes

(1)

Insights from Industry System of governance within Queensland Government, Dept of Public Works, Australia

(3)

Programme organisation

(1)

Insights from Industry Using a project support office to integrate suppliers

(1)

Management by projects

(1)

Insights from Industry Thames Valley Police move towards management by projects

(1)

IT governance

(2)

Project governance

(2)

Authorisation management

(1)

Insights from Industry Authorisation management

(1)

Project Management in action: The Scottish Qualifications Authority

(6)

Summary points

(1)

References

(2)

Investment decision making

(26)

Learning objectives

(1)

Introduction

(1)

Insights from Industry IT investment management process, US General Accounting Office

(2)

Feasibility study

(1)

Insights from Industry Feasibility study requirements for development projects in China

(1)

A typical feasibility study

(1)

Business case development

(2)

Business case perspectives

(1)

Level of detail required

(1)

Progressive development of a business case

(1)

Capital budgeting

(1)

Project appraisals

(5)

Project summary

(1)

Financial versus economic appraisal

(1)

Externalities and their valuation

(1)

Cash flows and sunk costs

(2)

Cash flow analysis

(2)

Prioritisation techniques

(10)

Financial analysis

(4)

Decision tree analysis

(2)

Scoring and ranking models

(1)

Portfolio optimisation

(2)

Simulation

100

(1)

Real options

100

(1)

Cognitive modelling

101

(1)

Cluster analysis

101

(1)

Summary of prioritisation techniques

101

(1)

Insights from Industry Prioritisation in practice

101

(2)

Project Management in action: Roadkill the movie

103

(1)

Summary points

104

(1)

Acknowledgments

105

(1)

References

105

(1)

The project manager, sponsor and other stakeholders

106

(20)

Learning objectives

106

(1)

Introduction

106

(1)

Project stakeholders

106

(1)

Leadership role of the project manager

107

(3)

Who is the project manager

107

(2)

Time Out: The well-prepared project manager

109

(1)

Selling the project idea

110

(1)

Meeting the needs of the sponsor

110

(1)

Insights from Industry Satisfying your customers is really hard work

110

(2)

Meeting the needs of the other stakeholders

111

(1)

Managing the project life cycle

111

(1)

A survey of project leadership skills

112

(1)

Time Out: Key differences between excellent and average project managers

113

(1)

Project managers need `soft' skills

113

(2)

Time Out: I know a project manager ...

115

(1)

The project sponsor

115

(1)

Senior management

116

(1)

The project board

117

(1)

The project champion

117

(1)

Insights from Industry Multiple project champions help ensure success

118

(1)

Consultants and contractors

118

(1)

Consultants

118

(1)

Contractors

119

(1)

The importance of managing expectations

119

(4)

Stakeholder identification and analysis

120

(1)

Mapping the impact of stakeholders onto the project

121

(2)

From `managing' to `collaborating with' stakeholders

123

(1)

Project Management in action: Easy Finance Ltd

123

(1)

Summary points

124

(1)

References

125

(1)

Organisation and procurement

126

(34)

Learning objectives

126

(1)

Introduction

126

(1)

The relevance of organisation structure

126

(1)

Insights from Industry Organisation and communication issues for a defence project contractor

127

(1)

Functional structure

128

(1)

Product (or projectised) structure

129

(1)

Matrix structure

130

(1)

Insights from Industry The Twingo project

131

(2)

Weak matrix structure

132

(1)

Strong matrix structure

132

(1)

Discussion of matrix management

132

(1)

Insights from Industry Silos and hierarchies

133

(2)

Virtual organisations

135

(1)

Organisational boundaries in procurement

135

(1)

Supply chain management

136

(1)

Procurement planning

137

(5)

Requirements planning

137

(2)

Solicitation

139

(2)

Awarding

141

(1)

Contract administration

142

(1)

Insights from Industry Hiring consultants

142

(1)

Contract terms of payment

143

(2)

Fixed price contracts

144

(1)

Cost reimbursement contracts

145

(1)

Other contracts

145

(1)

Incentive contracting

145

(1)

Insights from Industry Incentive-based savings pave the way for new projects

146

(2)

How to choose a contract payment method

148

(1)

Insights from Industry Contractors ask for more risk!

149

(1)

International contracts

150

(1)

NEC

150

(1)

FIDIC

150

(1)

International contract law

150

(1)

World Trade Organization (WTO) procurement guidelines

151

(1)

World Bank procurement guidelines

151

(1)

Partnering and joint ventures

151

(3)

Which projects can benefit from partnering?

152

(1)

Common pitfalls in joint ventures (JVs)

153

(1)

Project-based joint ventures

153

(1)

Boot, Bot and Boo arrangements

154

(1)

Project Management in action: Knowing the drill - virtual teamwork at BP

155

(1)

Project Management in action: Maritime helicopter procurement process

156

(2)

Summary points

158

(1)

References

158

(2)

Managing risk and quality

160

(38)

Learning objectives

160

(1)

Introduction

160

(1)

Risk and risk management

161

(1)

Insights from Industry If you don't take commercial risks, you're not going to make any money

162

(1)

Risk management planning

163

(1)

Risk assessment

164

(2)

Identification of risks

164

(1)

Analysis and prioritisation

165

(1)

Risk control

166

(2)

Risk response planning

166

(2)

Insights from Industry Simulation studies at the Auckland International Airport terminal expansion

168

(1)

Risk resolution

168

(1)

Risk monitoring and reporting

168

(1)

Contingency planning -- if all else fails ...

169

(1)

Useful tools to help manage risk

169

(4)

Keeping a risk register

169

(1)

Risk concept map

170

(1)

RAMP

171

(2)

Health and safety

173

(3)

What is safety

173

(1)

Hazards

173

(1)

Tolerability of risk (ToR)

174

(1)

HAZOP studies - safety in the process industries

175

(1)

Safety critical applications in projects

175

(1)

Quality management

176

(2)

Product quality

176

(1)

Service quality

177

(1)

Process quality

177

(1)

Insights from Industry Payroll on the loose

178

(6)

Quality, grade, reliability

179

(1)

International Organisation for Standardisation (ISO)

179

(2)

Deming

181

(2)

Juran

183

(1)

Crosby

183

(1)

Quality management processes

184

(1)

Quality management complements project management

184

(1)

The cost of quality

184

(1)

Total cost of quality

185

(1)

Quality control tools

185

(1)

Special concerns for projects

186

(1)

Taking cognisance of the external environment

187

(1)

Insights from Industry Airport and runway projects

187

(1)

Insights from Industry Australia's Fight for a Tidal Power Station

188

(1)

Project Management in action: Taj Mahal Cycle Taxi Improvement Project

189

(7)

Summary points

196

(1)

References

197

(1)

Project initiation and team building

198

(46)

Learning objectives

198

(1)

Introduction

198

(1)

Project scoping - defining a project's mission and purpose

198

(6)

Identifying the project's requirements

199

(1)

The project charter

200

(1)

Scoping is iterative - requirements can change

200

(1)

The stakeholders - getting them to say `Yes'

201

(1)

Critical success factors

201

(1)

Objectives

201

(1)

Value management

202

(1)

What's involved - scope, time, resources

202

(1)

Scope-time-cost triangle

202

(1)

Time Out: Scope, time, cost

203

(1)

Breakdown structures

204

(6)

Deliverables and activities

204

(1)

The concept of `chunking'

205

(1)

Using breakdown structures in project management

205

(1)

The work breakdown structure (WBS)

205

(1)

Developing a WBS

206

(2)

Time Out: Creating a WBS

208

(1)

The organisation breakdown structure (OBS)

208

(2)

The project team and team building

210

(4)

Selecting the project team

210

(1)

Organising the project team and role clarification

211

(1)

Holding a kick-off meeting or workshop

212

(1)

Opportunities for team building and development

212

(1)

Time Out: Team-building scenarios

213

(1)

How to recognise an effective team

214

(1)

Time Out: Using the team effectiveness inventory

214

(1)

Models for team development

214

(15)

Life cycle of a team

214

(3)

Belbin's team roles

217

(1)

Conflict management

218

(3)

Fundamental needs of an effective team

221

(1)

The four pillars model of effective teams

222

(7)

Limitations of team building

229

(1)

Project Management in action: DataSys knowledge transfer programme

230

(11)

Summary points

241

(1)

References

242

(2)

Estimating, scheduling and budgeting

244

(40)

Learning objectives

244

(1)

Introduction

244

(1)

The project schedule

245

(1)

Estimating activity durations

245

(1)

Issues in estimating duration

245

(1)

Defining activity dependencies and creating a project network

246

(4)

Sequencing activities in parallel or in series

246

(1)

The network diagram

246

(1)

Activity boxes

246

(1)

Activity relationships

247

(1)

Creating a network

247

(1)

Time Out: Using a precedence table to draw a network

248

(1)

Using Post-it notes

249

(1)

Time Out: Defining logical relationships and creating a network from scratch

249

(1)

Analysing the network to determine the critical path

250

(2)

Forward pass

251

(1)

Backward pass

251

(1)

Activity floats

251

(1)

Time Out: Analysing a network

251

(1)

Importance of network analysis

252

(1)

Gantt charts

252

(2)

Milestones

253

(1)

Gantt charts versus network diagrams

253

(1)

Adding people and optimising the schedule

254

(6)

Worked example in resource smoothing

255

(2)

Worked example in project crashing

257

(3)

Project management software packages

260

(1)

Project budgeting

261

(1)

Insights from Industry Gambling with high stakes

262

(1)

The building blocks of a budget

262

(1)

The budget as a yardstick

262

(1)

Approaches to budgeting

263

(1)

Top-down budgeting

263

(1)

Insights from Industry The Sydney Opera House - success or failure?

263

(1)

Bottom-up budgeting

263

(1)

Iterative budgeting

264

(1)

Insights from Industry Communication saves projects

264

(1)

Risk and management reserve

264

(1)

Time Out: No management reserve!

264

(1)

Project budgeting in action

265

(1)

How much detail

265

(1)

Creating a budget structure

265

(1)

Generating a time-phased budget

265

(1)

Life cycle costing

265

(1)

Suppliers

265

(1)

Insights from Industry Take good care of your suppliers

266

(1)

Time Out: Financial reporting systems

266

(1)

Resource planning

266

(1)

Cost estimating

267

(1)

Insights from Industry Learning ... the price of success

267

(1)

Tools and techniques for cost estimating

267

(1)

Analogous estimating (or top-down estimating)

267

(1)

Parametric estimating

267

(1)

Insights from Industry Parametric cost estimating

268

(1)

Definitive estimating (or bottom-up estimating)

268

(1)

Cost budgeting

268

(2)

Time Out: A question of detail

268

(1)

S-curves

269

(1)

Cash flow projections

270

(8)

Creating a cash flow and S-curve

270

(1)

Time Out: Project cash flows

271

(5)

Time Out: Optimising duration for minimum cost

276

(2)

Project Management in action: Albion Sugar Company

278

(3)

Summary points

281

(2)

References

283

(1)

Control, closure and continuous improvement

284

(30)

Learning objectives

284

(1)

Introduction

284

(1)

Project monitoring and control

284

(2)

Project control systems

285

(1)

Control limits

285

(1)

Effectiveness of project control systems

285

(1)

Designing a project monitoring and control system

285

(1)

Change management and control

286

(3)

Benefits of effective change management

286

(1)

Types and sources of change

287

(1)

The change management plan

287

(2)

Milestone monitoring

289

(2)

Time Out: Use of milestone monitoring

289

(2)

Project control using earned value analysis (EVA)

291

(3)

Origin of EVA

291

(1)

The primary measurement variables in EVA

291

(1)

Time Out: Missing information

291

(1)

A few more metrics

292

(1)

Time Out: Care with cost curves

293

(1)

Time Out: Applying EVA to a project

293

(1)

Difficulties with EVA

294

(1)

Estimating physical progress using the 0/100 rule

294

(1)

Estimating physical progress using a variation of the 0/100 rule

294

(1)

Estimating physical progress using units or standards

294

(1)

Time Out: Measuring physical progress when cleaning a car

294

(1)

Project closure

295

(1)

Benefits of efficient project closure

295

(1)

The closure plan

295

(1)

Closing the project

296

(1)

Final project evaluation

296

(1)

Determinants of project success and failure

297

(3)

Project success

297

(2)

Project failure

299

(1)

Critical chain project management (CCPM) - a critical perspective

300

(5)

Introduction to the theory of constraints (TOC)

300

(1)

Applying TOC to project management: the critical chain

300

(1)

The TOC approach to managing safety time

301

(1)

Feeding buffers

302

(1)

Multiple projects

303

(1)

Controlling the process - buffer management

304

(1)

Benefits and criticisms of critical chain project management

304

(1)

Behaviour changes required to implement CCPM

305

(1)

Continuous improvement

305

(2)

Performance measurement

306

(1)

Project Management in action: The $26 million `Oops!'

307

(4)

Summary points

311

(1)

References

312

(2)

Index

314

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Project Management PUBLICATION CANCELLED

Summary

Author Biography

Table of Contents

Supplemental Materials