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The Service Profit Chain

by Sasser, W. Earl; Schlesinger, Leonard A.; Heskett, James L.

ISBN: 9780684832562

Copyright:

Hardcover

Service Breakthroughs

by Heskett, James L.

ISBN: 9781416576860

Copyright:

Paperback

The Value Profit Chain Treat Employees Like ...

by Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A.

ISBN: 9781476799988

Copyright:

Paperback

What Great Service Leaders Know and Do ...

by Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A.

ISBN: 9781626565845

Copyright:

Hardcover

Southwest Airlines:1993 (A) (Item #694023)

by Heskett, James L.; Hallowell, Roger

ISBN: 9788888882338

Copyright:

Nonspecific Binding