Organization Development

Master the modern discipline of Organizational Development (OD), and use it to plan and drive effective change. Organization Development, Third Edition is today's complete overview of the OD discipline for managers, executives, administrators, consultants, and students alike. Fully updated to reflect major changes since the classic Second Edition, it explains how OD is now practiced, and how it is continuing to evolve. The authors illuminate each key theory in the field, giving readers the background they need to translate theory into action, make key choices, help organizations learn, and lead change. Coverage includes:

• What OD is, where it came from, and where it is headed
• Understanding OD as a process of change
• Defining the OD client (why your client may not be who you think it is)
• Diagnosing organizational problems
• Applying the Burke-Litwin model of organizational performance and change
• Assessing how well OD techniques work
• Working as an OD consultant, and much more

W. Warner Burke is the E. L. Thorndike Professor of Psychology and Education and a founder of the graduate programs in social-organizational psychology at Teachers College, Columbia University. Originally educated as a social-organizational psychologist (Ph.D., University of Texas, Austin), Dr. Burke is currently engaged in teaching, research, and consulting. He teaches leadership and organization change and consultation. His research focuses on multi-rater feedback, leadership, organization change, and learning agility. Dr. Burke's consulting experience has been with a variety of organizations in business/industry, education, government, religious, health care systems, and professional services firms.

Prior to his move to Teachers College, Dr. Burke was Professor of Management and Chair of the Department of Management at Clark University. Prior to the Clark assignment, Dr. Burke was an independent consultant from 1974 to 1976. For eight years he was a full-time professional with the NTL Institute for Applied Behavioral Science, where he was Director for Executive Programs and Director of the Center for Systems Development (1966-1974). For eight years beginning in 1966, he also served as the Executive Director of the Organization Development Network.

Dr. Burke is a Fellow of the Academy of Management, the Association for Psychological Science, and the Society of Industrial and Organizational Psychology. He has served on the Board of Governors of the Academy of Management and the American Society for Training and Development (now Association for Talent Development), and he is a Diplomate in industrial/organizational psychology, American Board of Professional Psychology. From 1979 to 1985 he was Editor of the American Management Association's quarterly, Organizational Dynamics, and from 1986 to 1989 he originated and served as Editor of the Academy of Management Executive. Dr. Burke is the author of more than 150 articles and book chapters on organization development, training, change and organizational psychology, and conference planning and author, coauthor, editor, and coeditor of 20 books. His latest (2014) book is Organization Change: Theory and Practice, 4th Edition (Sage).

Among his many awards are the Public Service Medal from NASA, the Distinguished Scholar-Practitioner Award from the Academy of Management, Lifetime Achievement Awards from the OD Network and Linkage, and the Distinguished Professional Contributions Award from the Society of Industrial and Organizational Psychology.

Debra A. Noumair is Founder and Director of the Executive Masters Program in Change Leadership (XMA), Director of Executive Education Programs in Change and Consultation, Academic Program Coordinator of Graduate Programs, and Associate Professor, in Social-Organizational Psychology in the Department of Organization and Leadership at Teachers College, Columbia University. Professor Noumair is currently engaged in teaching, research, consulting, and coaching; the focus of her work is on applying systems psychodynamics to executive education as well as to organization change at multiple levels with individuals, teams, and organizations. She teaches courses on organization change and consultation and executive coaching.

Dr. Noumair is a coeditor of the Emerald book series, Research on Organization Change and Development, and a coeditor of Group Dynamics , Organizational Irrationality , and Social Complexity: Group Relations Reader 3. She serves on the Editorial Boards of The Journal of Applied Behavioral Science and the OPUS International Journal, Organisational and Social Dynamics.

As director of numerous leadership development programs, Dr. Noumair brings her work on individual, group, and organizational dynamics to executives through examining multi-rater feedback and psychological assessments at the individual and group level and through teaching and executive coaching with senior executives nationally and internationally. Much of her executive education work involves partnering with organizations to address the advancement of women through teaching group dynamics and assessment-anchored executive coaching. Dr. Noumair consults to organizations on culture change, senior team effectiveness, intergroup and interorganizational relations, and issues related to diversity at work. A group relations scholar and practitioner, Dr. Noumair is a Fellow of the A. K. Rice Institute. She has consulted to and directed group relations conferences nationally and served on the Board of Directors of the A. K. Rice Institute for nine years.

Dr. Noumair received her bachelor’s degree from Boston University and holds masters and doctoral degrees from Teachers College, Columbia University. She is a member of the American Psychological Association, the Academy of Management, and the Organization Development Network.

Preface     xii

Part I: The Field of Organization Development

Chapter 1: What Is Organization Development?      1

Chapter 2: Organization Development Then and Now     17

Chapter 3: Where Did Organization Development Come From?      45

Chapter 4: Organization Development as a Process of Change     69

Part II: Understanding Organizations: Diagnosis

Chapter 5: Defining the Client: A Different Perspective     101

Chapter 6: Understanding Organizations: The Process of Diagnosis     115

Chapter 7: The Burke-Litwin Model of Organizational Performance and Change     145

Chapter 8: Understanding Organizations: Covert Processes     161

Part III: Changing Organizations

Chapter 9: Planning and Managing Change     185

Chapter 10: Understanding and Changing Loosely Coupled Systems     209

Chapter 11: Does Organization Development Work?      239

Chapter 12: The Organization Development Consultant     255

Chapter 13: Coaching and Organization Development     281

Conclusion

Chapter 14: Organization Development and the Future     307

References     325

Index     355