Recruiting, Training, And Maintaining

Recruiting, Training, and Maintaining Volunteer Fire Fighters, Third Edition looks at the many challenges facing today’s volunteer fire fighter. Providing the history and background of volunteer fire fighting, an overview of why individuals volunteer, and planning for the future, this is a must-have resource. The Third Edition also provides an extensive review of the importance of customer service and detailed coverage of fire department evaluations and model programs.

History and Background

1

(4)

Why Volunteer Firefighters?

5

(8)

Planning For The Future

13

(14)

Why Do People Volunteer?

27

(16)

Training For Achievement--The Challenge

43

(2)

Evaluating A Fire Department

45

(8)

Training For Achievement--Critical Concepts for Success

53

(6)

Training For Achievement--Program Management

59

(18)

Training Division Personnel--Authority and Accountability

77

(4)

Model Programs

81

(10)

Motivating Volunteer Firefighters

91

(26)

Effective Leadership

117

(26)

Developing and Maintaining Discipline

143

(8)

Coaching for Achievement

151

(10)

Team Building

161

(6)

Managerial Dimensions

167

(4)

Public Relations

171

(8)

Customer Service and Marketing

179

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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Recruiting, Training, And Maintaining Volunteer Fire Fighters

Summary

Table of Contents

Supplemental Materials