Communication @ Work Ethical, Effective, and Expressive Communication in the Workplace

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ISBN: 9780205342235 | 020534223X
Cover: Paperback
Copyright: 11/8/2005

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Communication @ Workteaches readers to produce ethical, effective, and expressive communication in the workplace. The book presents practical skills and applications, challenging readers to communicate imaginatively in their future careers. The user-friendly material is current, engaging, and based on sound research in communication and social science fields. In addition, the theory is clearly explained in practical ways so that readers can develop skills that they will need in the workplace.

Preface

xvi

Acknowledgments

xix

PART ONE Building Foundations

(54)

Communication Elements, Principles, and Ethics

(30)

Elements of Communication

(6)

Human Communication in System Models

(2)

Communication and Meaning

(4)

Principles of Speech Communication

(1)

Diversity and Workplace Communication

(3)

Working with Emotional Intelligence

(3)

Communication Competence

(3)

Ethics and Communication

(3)

Summary

(1)

Activities

(1)

For Further Reading

(1)

Perception and Self-Concept

(23)

The Stages of Perception

(4)

How We Perceive Others

(8)

How We Perceive Ourselves (Self-Concept)

(2)

How We Perceive Organizations and Events in Organizations

(4)

Summary

(1)

Activities

(1)

For Further Reading

(2)

PART TWO Building Personal Power

(106)

From Apprehension to Confidence

(24)

Communication Apprehension and Confidence

(7)

Managing Communication Apprehension

(5)

Strategies to Build Confident Speaking

(2)

Support Others in Overcoming Communication Apprehension

(4)

Summary

(1)

Activities

(1)

For Further Reading

(1)

Powerful Listening

(30)

The Values of Listening

(5)

A Model of Listening

(4)

Barriers to Accurate Reception

(4)

Listening Skills and Strategies

(6)

Responding to Help Others

103

(4)

Feedback in an Open System

107

(2)

Summary

109

(1)

Activities

110

(1)

For Further Reading

111

(1)

Nonverbal Communication

112

(26)

An Overview of Nonverbal Communication

114

(12)

Cultural Influences on Nonverbal Communication

126

(4)

Nonverbal Communication for Presentations

130

(4)

Nonverbal Communication at the Conference Table

134

(2)

Summary

136

(1)

Activities

136

(1)

For Further Reading

137

(1)

Topic Research

138

(25)

General Research Strategies

140

(5)

Overview of Library Sources

145

(6)

Interviews, Surveys, and Questionnaires

151

(4)

Using APA Style for References

155

(3)

Using Sources Ethically and Effectively in a Speech

158

(2)

Summary

160

(1)

Activities

161

(1)

For Further Reading

162

(1)

PART THREE Building Experience

163

(150)

Quick Start to Informative Speaking

164

(36)

The Speaking Experience

166

(2)

Topic Choice

168

(3)

Quick Start with Research

171

(1)

Planning the Informative Speech

172

(13)

Speech Mapping

185

(5)

Rehearse

190

(7)

Summary

197

(1)

Activities

197

(2)

For Further Reading

199

(1)

Models, Applications, and Processes of Informative Communication

200

(28)

A Model Speech

203

(4)

Comparing Written and Oral Communication

207

(1)

Types of Informative Communication at Work

208

(8)

Facilitating Informative Communication with Technology

216

(1)

Analyzing the Situation: ASSETS

217

(2)

Speaking to Professionals and Other Mature Audiences

219

(2)

Designing Presentations for Various Learning Styles

221

(3)

Summary

224

(1)

Activities

225

(2)

For Further Reading

227

(1)

Visual and Other Sensible Support

228

(24)

The Function of Media Support

230

(1)

Designing for the Senses

231

(2)

Guiding Principles for ``Sensible'' Support

233

(1)

Functions and Guidelines for Visual Support

233

(2)

Presenting Sensationally

235

(1)

Speakers and Listeners as Visual Support

236

(2)

Three-Dimensional Supporting Material: Artifacts, Manipulatives, and Objects

238

(1)

Two-Dimensional Supporting Material: Transparencies, Posters, and Handouts

239

(4)

Presentation Software

243

(2)

Mixed Media Support

245

(1)

Distance Presentations: Video Conferences and Distance Instruction

246

(1)

Custom Designs

247

(3)

Summary

250

(1)

Activities

250

(1)

For Further Reading

251

(1)

Quick Start to Persuasive Speaking

252

(34)

Destination Topic Choice

254

(7)

Advice for Packing: Selecting

261

(6)

Set Your Itinerary

267

(10)

The Guide in Persuasion

277

(6)

Summary

283

(1)

Activities

284

(1)

For Further Reading

285

(1)

Designs for Persuasion in Organizations

286

(27)

Specific Persuasive Applications in Organizations

288

(5)

Designing Persuasion

293

(17)

Summary

310

(1)

Activities

310

(1)

For Further Reading

311

(2)

PART FOUR Building Connections

313

(150)

Teams at Work

314

(30)

Coming to Terms: Small Groups and Teams

317

(5)

Team Processes in the Workplace

322

(16)

How Teams Span Boundaries

338

(3)

Summary

341

(1)

Activities

342

(1)

For Further Reading

343

(1)

Communication in Leadership

344

(30)

Practical Leadership for Workplace Teams

346

(6)

Leading Meetings

352

(5)

Problem-Solving Skills Applications

357

(1)

Power in Organizations

358

(5)

Standpoints on Leadership

363

(8)

Summary

371

(1)

Activities

372

(1)

For Further Reading

372

(2)

Consequential Conversations in Interpersonal Communication

374

(30)

The Interpersonal Communication of Conversation

376

(1)

Words in Conversations

377

(8)

Communication along the Organizational Chart

385

(10)

Patterns of Pointed Conversations

395

(3)

Closing Distances with Conversations, Both Wired and Wireless

398

(4)

Summary

402

(1)

Activities

402

(1)

For Further Reading

403

(1)

Conflict at Work

404

(34)

Conflict Chemistry

406

(11)

Managing Self

417

(7)

Communicating in Conflict

424

(8)

A Variety of Perspectives: Conflict Theories

432

(2)

Summary

434

(1)

Activities

435

(2)

For Further Reading

437

(1)

Interviews and Appraisals

438

(25)

Clear the Way

440

(1)

Interviewing for Employment

440

(14)

Interviewing Applicants for Employment

454

(2)

Performance Appraisals and Correctives

456

(4)

Summary

460

(1)

Activities

461

(1)

For Further Reading

462

(1)

References

463

(16)

Index

479

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Communication @ Work Ethical, Effective, and Expressive Communication in the Workplace

Summary

Table of Contents

Supplemental Materials