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Service Management : Strategy and Leadership in Service Business

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Service Management : Strategy and Leadership in Service Business by Normann, Richard, 9780471494393
Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
  • ISBN: 9780471494393 | 0471494399
  • Cover: Paperback
  • Copyright: 1/17/2001
  • Buy New Textbook

    Print on Demand: 2-4 Weeks. This item cannot be cancelled or returned.

    $75.26
Of great value to managers and academics involved in the service industry this practical book, which has been translated into eight languages, will stimulate people to analyse and act on their situations.

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