Six Sigma Basic Tools and Techniques (NetEffect), by Summers, Donna C.
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- ISBN: 9780131716803 | 0131716808
- Cover: Paperback
- Copyright: 8/29/2006
"This straightforward, applications-oriented text presents the Six Sigma problem-solving process and focuses on the most commonly used Six Sigma tools and techniques. Concepts, tools, and techniques are supported by industry-based examples, cases, and problems that have been carefully cultivated from real-life experiences of people who apply Six Sigma tools in their daily work activities. Contributors represent a wide cross-section of industries, including utilities, hospitals, manufacturing, government, services, and building trades."--BOOK JACKET.