Roger A. Lohmann is professor of social work and chair of the nonprofit studies committee at West Virginia University. Nancy Lohmann is professor of social work and Senior Advisor to the Provost at West Virginia University
Foreword
ix
Preface
xiii
Social Administration: An Overview
1
(18)
PART I The Ecology of Social Administration
19
(70)
Social Administration and Community
21
(21)
The Social Agency
42
(17)
Social Administration and Organization
59
(30)
PART II Elements of Social Administration
89
(54)
Leadership and Decision Making
91
(17)
The Processes of Management
108
(20)
Management Models
128
(15)
PART III The Processes of Institutionalization
143
(110)
Policy, Institutions, and Strategic Action
147
(17)
Administrative Planning
164
(18)
Implementation
182
(19)
Operations
201
(23)
Accountability
224
(16)
Program Evaluation
240
(13)
PART IV Communications and Information
253
(34)
Administrative Communication
255
(15)
Administrative Information Systems
270
(17)
PART V Empowerment
287
(60)
Administrative Authority
289
(20)
Power and Influence
309
(21)
Marketing, Public Relations, and Advertising
330
(17)
PART VI Human and Financial Capital
347
(104)
Personnel Systems
349
(17)
Human Resources
366
(23)
Financial Management
389
(18)
Financial Inflows
407
(24)
Budgeting
431
(20)
PART VII Topics in Social Administration
451
(76)
Social Administration and Purchase of Service Contracts
453
(15)
Ethics and Administration
468
(17)
Human Diversity and Administrative Justice
485
(17)
Governance Issues: Boards and Directorates
502
(25)
Afterword
527
(2)
Appendix 1
529
(2)
Appendix 2
531
(4)
Appendix 3
535
(4)
Appendix 4
539
(2)
Appendix 5
541
(2)
Notes
543
(18)
References
561
(36)
Index
597
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