Software Testing as a Service

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ISBN: 9781420099560 | 1420099566
Cover: Hardcover
Copyright: 9/14/2009

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Actually looking at software testing as a manufacturing activity rather than a service, this book explains how one can improve productivity by commoditizing software testing. Creating schedules, allocating resources, and managing quality, all normal functions of manufacturing can be applied to software testing. Going beyond that concept, this work serves as a complete handbook for software testing as a business. It looks at different kinds of software testing, strategies, and approaches. It explains how to estimate costs, allocate resources, and make a competitive bid. Providing examples and case histories, the book shows how proper planning can help assure a good return on investment.

Preface	p. xv
Acknowledgments	p. xvii
About the Author	p. xix
Introduction to Software Testing Management	p. 1
Product Defect: A Case Study	p. 2
Case Analysis	p. 3
Return on Investment	p. 4
Causes of Defects in Software	p. 5
Factors Creating Problems in Software Development Process	p. 7
Solutions to Software Development Problems	p. 8
Definition of Software Quality	p. 9
Definition of Good Design	p. 9
Definition of Good Code	p. 10
Definition of Testing	p. 11
Case Study	p. 11
Inputs	p. 11
Outputs	p. 12
Analysis	p. 12
Conclusion	p. 12
Software Testing Evolution	p. 13
Software Engineering	p. 14
Software Testing Methodologies	p. 15
Tools	p. 15
Test Case Execution Automation	p. 15
Test Coverage	p. 16
Defect Tracking	p. 16
Test Management	p. 16
Project Offshoring	p. 16
Testing Being Commoditized?	p. 17
Conclusion	p. 17
Kinds of Software Testing Projects	p. 19
Software Testing Types	p. 19
What Needs to Be Tested?	p. 23
Enterprise System Testing	p. 24
Enterprise System Types	p. 25
Banking, Finance, Insurance, and Securities (BFSI) Systems	p. 25
Enterprise Resource Planning (ERP) Systems	p. 25
Desktop System Testing	p. 26
Device Driver System Testing	p. 26
Stage of Software Life Cycle	p. 27
Outsourced Software Testing	p. 27
Software Vendor Perspective	p. 27
Software Service Provider Perspective	p. 28
Performance Testing	p. 28
Security Testing	p. 29
Software Testing Project Strategies	p. 31
Strategy versus Planning	p. 32
Complexity Management	p. 32
Case Study on Complexity Management	p. 33
Module Description	p. 34
Strategy	p. 34
Complexity	p. 34
Problems	p. 35
Solution	p. 35
Pseudo Logic	p. 35
Technology Management	p. 39
People Managemenr	p. 40
Skills Required	p. 40
Risk Factors	p. 41
Technological Risks	p. 41
Scheduling Risk	p. 42
Human Risks	p. 42
Strategy for Automation	p. 42
Strategy for Manual Testing	p. 43
Automation Tool Selection	p. 43
Strategy for Creating Automation Framework	p. 43
Software Product Life Cycle and Automation	p. 44
Test Case Prioritization	p. 46
Ad Hoc Testing	p. 46
Software Test Project Strategy Checklist	p. 46
Challenges	p. 47
Conclusion	p. 47
Project Effort Estimation	p. 49
Estimation by Experience	p. 50
Estimation Using Test Point Analysis	p. 51
Basic Components of TPA	p. 51
ProjectSize	p. 51
Test Strategy	p. 52
Productivity	p. 52
TPA Calculation Details	p. 53
Dynamic Test Point Characteristics	p. 53
Dynamic Quality Characteristics	p. 54
Test Point Calculation	p. 55
Productivity Factor	p. 55
Primary Test Hours	p. 56
Total Number of Test Hours	p. 56
Phase Breakdown	p. 57
Application of TPA	p. 57
TPA at Bidding Stage	p. 57
TPA-Based Effort Estimation Implementation	p. 58
Identify Test Life Cycle Stages	p. 58
Identify Activities for Each Phase	p. 59
Size Estimation for Each Phase	p. 59
Test Requirement Phase	p. 59
Test Case Design Phase	p. 60
Test Script Development Phase	p. 60
Test Case Execution Phase	p. 61
Regression Phase	p. 61
Effort Estimation for Each Phase	p. 61
Synopsis	p. 62
Importance of Effort Estimation	p. 63
Practical Advice	p. 63
Schedule versus Effort	p. 64
Task Elasticity	p. 64
Effort Estimation Checklist	p. 66
Checklist for Software Test Schedule Estimation	p. 66
Checklist for Software Test Effort Estimation	p. 66
Challenges	p. 67
Software Testing Project Plan	p. 69
Test Area Prioritization	p. 70
Skill Matching	p. 70
Resource Allocation	p. 70
Tools Selection	p. 70
Methodology Selection	p. 71
Sample Project	p. 71
Technology	p. 72
Infrastructure	p. 72
Testing Resources	p. 72
Testing Process	p. 73
Test Automation	p. 74
Steps for Test Case Automation	p. 74
Automation Framework	p. 75
Test Data Management	p. 75
Data Maintenance in Production Environment	p. 75
Testing without a Formal Test Plan	p. 76
The Drawbacks	p. 77
Software Test Plan Checklist	p. 78
Test Plan Checklist-Analysis and Review	p. 78
Test Plan Checklist-Testing Activities	p. 78
Test Plan Checklist-Test Environment	p. 78
Test Plan Checklist-Organizarion	p. 79
Test Plan Checklist-Test Schedule	p. 79
Test Plan Checklist-Test Tools	p. 79.
Test Plan Checklist-Configuration Management	p. 80
Test Plan Checklist-Test Metrics	p. 80
Test Plan Checklist-Project Tracking for Unit/Integration Testing	p. 80
Test Plan Checklist-Project Tracking for Acceptance Testing	p. 81
Test Plan Checklist-Project Tracking for System Testing	p. 81
Software Testing Project Risk Management	p. 83
Risk Measurement Method	p. 84
Create a Scale and Assign a Score to Each Risk	p. 85
Count Number of Times the Risk Occurs in the Project	p. 85
Risk Analysis Case Study	p. 85
Risks Related to the Application Being Tested	p. 86
Kinds of Risks	p. 87
Communication Risks	p. 87
Effectiveness	p. 87
Cultural Risks	p. 88
Process Risks	p. 88
Size	p. 88
Challenges	p. 88
Checklist for Risk Management	p. 89
Software Testing Project Execution	p. 91
Earned Value Management	p. 92
Need for EVM	p. 93
EVM Implementation for Software Projects	p. 94
Audit Trail	p. 95
Defect Tracking and Life Cycle	p. 95
Monitoring of Production Systems	p. 96
Test Case Execution	p. 97
Checklist for Test Execution	p. 97
Software Testing Project Reporting	p. 99
Importance of Reporting	p. 100
What Should Go in a Report	p. 100
Case Study	p. 100
Test Report	p. 101
Test Report Components	p. 102
Acceptance Criteria	p. 103
Accessibility Testing	p. 103
Status Report	p. 103
Blocked Test Cases	p. 103
Boundary Value Coverage	p. 103
TestCharrer	p. 103
Test Bed	p. 104
Test Basis	p. 104
Test Approach	p. 104
Test Metrics	p. 104
Metrics and Reports	p. 105
Bibliography	p. 106
Automated Software Testing Benefits	p. 107
Considerations for Automation	p. 109
Analysis of Test Case Activities	p. 109
Financial and Execution Time Impacts	p. 110
Workload Factor	p. 110
Test Automation History	p. 111
Case Studies	p. 112
Business Case 1	p. 112
Wrong Customer Expectations	p. 112
Problem Statement	p. 112
IssuesFaced	p. 112
Solution	p. 113
Lessons Learned	p. 113
Business Case 2	p. 113
Automation Strategy	p. 113
Issues Faced	p. 114
Solution	p. 114
Lessons Learned	p. 114
Business Case 3	p. 115
Tool Selection	p. 115
Solution	p. 115
Lessons Learned	p. 115
Business Case 4	p. 115
Problems	p. 115
Solution	p. 116
Lesson Learned	p. 116
Business Case 5	p. 116
Test Estimation	p. 116
IssuesFaced	p. 116
Solution	p. 116
Lessons Learned	p. 117
Business Case 6	p. 117
Technical Issue	p. 117
Solution	p. 117
Lessons Learned	p. 117
Business Case 7	p. 118
New Technology	p. 118
IssuesFaced	p. 118
Solution	p. 118
Keyword-Driven Automation Framework	p. 118
Steps for Creating Keyword Framework	p. 119
Data-Driven Automated Testing	p. 120
Customer Expectation Management	p. 121
Difficult Proposition	p. 121
Service Level Agreement	p. 122
Product Development	p. 123
History	p. 123
Challenges	p. 125
Requirement Analysis	p. 125
Project Process Information	p. 126
Case Study; Electronics Retailer	p. 127
Customer Expectation Management Strategies	p. 127
Customer Involvement	p. 127
KickoffMeeting	p. 128
Get Approval for Delivery Methodology	p. 128
Communicate Risks Early	p. 129
Commit Less and Deliver More	p. 129
Be Cool and Share Lighter Moments	p. 129
Stick to SLAs	p. 129
Bibliography	p. 130
Software Testing Practice and Offshoring	p. 131
Challenges	p. 133
Customer Concerns	p. 133
Commercial Concerns	p. 133
Technical and Process Concerns	p. 134
Legal Concerns	p. 135
Benefits of Offshoring	p. 136
Tradirional Approach to Testing	p. 137
Cost of Late Detection of Defects	p. 137
Proposed Organization Structure	p. 138
Process Structure	p. 139
Projecr Components	p. 139
Infrasrructure	p. 139
Tools	p. 139
Operating Model	p. 140
Organization	p. 140
Software Testing Consolidation	p. 140
Advantages of Offshoring Coupled with Centralized Quality Group	p. 141
Offshore Team Srructure	p. 141
Case Study	p. 141
The Current State Scenario	p. 142
The Future State Scenario	p. 142
A 3-Year Labor Cost ROI Scenario	p. 143
Challenge	p. 143
Solution	p. 143
New Model Implementation Details	p. 144
Pilot Project Details	p. 144
Process Model	p. 145
Benefits of New Model	p. 146
Productivity	p. 146
Quality	p. 146
Cost	p. 147
Automation Benefits	p. 147
Key Highlights	p. 149
Sanity Testing	p. 149
Software Testing as a Commodity	p. 151
Software Offshoring	p. 153
The New Concept	p. 153
Old Organization Structure	p. 153
New Organization Structure	p. 154
Linking Test Project with Development Project	p. 157
Mass Manufacturing	p. 158
Setup	p. 159
Idle Time	p. 160
Sequencing	p. 160
Disassembling	p. 160
Aggregation	p. 162
Pegging	p. 162
Project versus Manufacturing	p. 164
Projecr	p. 164
Manufacturing	p. 164
Mass Servicing of Software Test Projects	p. 165
Rework Aspects	p. 165
Conclusion	p. 165
Quality, Standards, and Software Testing	p. 167
Quality	p. 167
Standards	p. 168
Benchmarking	p. 168
Six Sigma	p. 369
Software Development Process Quality	p. 169
Standards for Software Development Processes	p. 172
Requirements	p. 172
Software Project Planning	p. 173
Software Project Tracking and Oversight	p. 173
Software Subcontract Management	p. 173
Software Quality Assurance	p. 174
Software Testing and Quality	p. 174
Quality Standards Evolution	p. 175
Bibliography	p. 175
IEEE Standard for Software Test Documentation (ANSI/IEEE Standard 829-1983)	p. 177
Software Testing Glossary	p. 181
Index	p. 213
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Software Testing as a Service

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