Strategic Listening for School Leaders

This practitioner friendly book concentrates on the importance of strategic listening as a critical interpersonal skill for school leaders in guiding their organizations.

Foreword

ix

Roland S. Barth

Preface

xi

About the Authors

xvii

Part I: Strategic Listening in Theory

1

(38)

1. Understanding the Basics of Strategic Listening

3

(8)

Do You Have a Minute?

3

(2)

Listening to Understand

5

(2)

Listening for Shared Meaning

7

(2)

Listening to Understand Assumptions

9

(2)

2. The Listening Process and Different Ways We Listen

11

(9)

The Process of Strategic Listening

12

(8)

Different Ways We Listen

14

(6)

Discriminative Listening

14

(1)

Comprehensive Listening

15

(1)

Therapeutic Listening

15

(2)

Critical Listening

17

(1)

Listening as a Responsive Process

17

(2)

Intuitive Ways of Listening

19

(1)

3. Barriers to Effective Listening

20

(19)

Emotional Triggers

20

(5)

Strategic Listening Problems

24

(4)

Intrapersonal and Extrapersonal

24

(1)

Listening to Ourselves

25

(1)

Listening for Point of View

26

(2)

Misunderstandings

28

(1)

Nonverbal Messages

28

(5)

Body Language

30

(3)

Nonverbal Actions

30

(1)

Body Postures

31

(1)

Facial Gestures

32

(1)

Matching and Closeness

32

(1)

Communication Differences

33

(8)

Cultural Differences

33

(2)

Religious Differences

35

(1)

Gender-Based Differences

36

(3)

Part II: Strategic Listening in Practice

39

(74)

4. Strategic Listening in Difficult Situations

41

(15)

Listening in a Nonlinear Culture

41

(2)

Listening for Conflict Management and Resolution

43

(3)

Questioning

43

(1)

Feedback

44

(1)

Reframing

44

(1)

Summarizing

45

(1)

Listening From a Distance: Telephone, Letters, Notes, and E-Mail

46

(2)

Listening to Lies

48

(3)

Interrupted Listening

51

(3)

Working With ASL Aides to Ensure Correct Message Delivery

54

(2)

5. Listening to Your Constituencies and Managing Your Allegiance

56

(15)

Listening Strategically to and Interacting With Your Multiple Constituencies

58

(8)

Students

59

(1)

Teachers

60

(2)

Support and Staff Personnel

62

(11)

Custodians, Secretaries, and Clerks

62

(1)

Counselors

63

(1)

Program Coordinators and Department Heads

63

(1)

Librarians and Media Specialists

64

(1)

Specialist Teachers

65

(1)

Assistant Principals

65

(1)

Central Office Administrators

66

(1)

Board of Education and the Local Community

67

(1)

Listening to All of Your Constituencies

68

(1)

Managing Your Allegiance

69

(2)

6. Strategic Listening to Build Trust

71

(6)

Listening to Span Boundaries

71

(1)

Leadership and Listening: Positioning Yourself for Trust

72

(1)

Your Aggregate Impression: Building Trust Over Time

73

(3)

The Perception Process

74

(6)

General Impression

74

(1)

Primary Impression

74

(1)

Secondary Impression

75

(1)

Tertiary Impression

75

(1)

Aggregate Impression

75

(1)

Managing Others' Perceptions (Aggregate Impression) Through Role Assumption

76

(1)

7. An Insider's Look at Strategic Listening in Action

77

(18)

What Research Demonstrates About Strategic Listening

80

(4)

Building Community

81

(1)

Staying Informed and Making Decisions Through Strategic Listening

82

(2)

A Case Study: Strategic Listening on a Schoolwide Scale

84

(1)

Strategic Listening as a Tool for Change

85

(5)

Getting Started

86

(1)

Listening Strategically to the Whole Group

86

(1)

Listening to Create a Vision

87

(2)

Strategic Listening to Create a School Vision, Mission, and Values

89

(1)

Next Steps

90

(1)

Resources: Excerpts From Interviews With Effective Principals and Selected Faculty Members

90

(5)

8. Listening to and Presenting Data

95

(10)

S. David Brazer

Listening to the Language of Statistics

96

(3)

Comparing SAT Scores

97

(1)

The Importance of Statistical Error

98

(1)

Listening to the Language of Display

99

(3)

Listening to the Language of Presentation

102

(2)

Listening to and Leading With Data

104

(1)

9. Considerations for Your Own Practice

105

(8)

The Essence of Strategic Listening

106

(7)

References

113

(2)

Index

115

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Strategic Listening for School Leaders

Summary

Table of Contents

Supplemental Materials