Strategic Organizational Communication

From its inception almost 20 years ago, the goal of STRATEGIC ORGANIZATIONAL COMMUNICATION has been to provide a unified description of the incredibly diverse array of ideas that make up the rapidly expanding field of organizational communication. Sophisticated, yet accessible, the text integrates research from a number of academic disciplines, while maintaining a relaxed, engaging writing style.

Unit I Strategies of Organizing

1

(172)

Strategic Organizational Communication

2

(31)

Organizational Communication as Strategic Discourse

4

(6)

Dimensions of Organizational Communication

10

(19)

Case Study: How to Handle the Scarlet Email?

15

(5)

Case Study: Can You Trust Anyone under Thirty?

20

(9)

Summary: The Complexities of Organizational Communication

29

(4)

Traditional Strategies of Organizing

33

(32)

Traditional Strategies of Organizational Design

35

(15)

Case Study: The Challenger Case

42

(8)

Traditional Strategies of Motivation, Control, and Surveillance

50

(9)

Case Study: The Power of Rewards at Industry International

53

(6)

Traditional Strategies of Leadership

59

(2)

Conclusion: Communication and Traditional Strategies of Organizing

61

(4)

Relational Strategies of Organizing

65

(33)

Relational Strategies of Organizational Design

66

(9)

Case Study: No Pillsbury Dough Boys Here

69

(6)

Relational Strategies of Motivation, Control, and Surveillance

75

(9)

Case Study: Empowerment, or Iron Cage?

81

(3)

Relational Strategies of Leadership

84

(2)

Assessing Relational Strategies

86

(4)

A Different Type of Assessment

90

(3)

Conclusion: The Underlying Principles of Relational Strategies

93

(5)

Cultural Strategies of Organizing

98

(34)

Cultural Strategies of Organizational Design

99

(2)

Cultural Strategies of Motivation, Control, and Surveillance

101

(20)

Case Study: Trouble in the Happiest Place on Earth

109

(8)

Case Study: The Hidden Emotions of Tourism

117

(4)

Cultural Strategies of Leadership

121

(6)

Case Study: ``Nuts!'' Down Under

124

(3)

A Retrospective Look at Traditional, Relational, and Cultural Strategies of Organizing

127

(5)

Network Strategies of Organizing

132

(41)

Network Strategies of Organizational Design

136

(12)

Case Study: Evolving into a Network Organization

145

(3)

Motivation, Control, and Surveillance in Network Organizations

148

(4)

Leadership in Network Organizations

152

(3)

Contingency Design Theory

155

(11)

Case Study: Steeling Away into a Different Structure

164

(2)

Conclusion

166

(2)

Postscript: Alternative Organizations

168

(5)

Unit II Communication Strategies and Organizational Challenges

173

(248)

Communication and Technology

174

(39)

Information Technology: Expanding the Horizons of Organizational Strategies

175

(19)

Case Study: Working in the Virtual Future: An Optimistic View

190

(4)

Implementing ICTs in Organizations

194

(4)

Case Study: Technology and Organizational Change

196

(2)

Impacts of ICTs

198

(11)

Case Study: Scenes from the Electronic Sweatshop

200

(9)

Conclusion

209

(4)

Managing Membership in Organizations

213

(36)

Entering Organizations: Pressures, and Coping Processes

214

(14)

Case Study: Julie's Experience, Part I

216

(7)

Case Study: Julie's Experience, Part II

223

(3)

Case Study: The Case of the Aggrieved Expatriate

226

(2)

Communication Strategies for People Who Have Settled In

228

(16)

Conclusion

244

(5)

Communication, Power, and Politics in Organizations

249

(31)

A Perspective on Organizational Power

250

(2)

Societal Assumptions and the Bases of Organizational Power

252

(6)

Organizational Politics: Overt Power in Communicative Process

258

(18)

Case Study: It's My Party and I'll Do What I Want To

259

(8)

Case Study: Suppressing Dissent in the Nuclear Industry

267

(9)

Conclusion

276

(4)

Communication and Organizational Decision Making: Individual, Group, and Organizational Considerations

280

(35)

Communication and Individual Decision Making

281

(4)

Communication and Models of Group Decision Making

285

(10)

Communication and Organizational Decision Making

295

(14)

Case Study: Managing the Ambiguity

298

(9)

Case Study: Koalas and Roos Flying through Chaos

307

(2)

Rationalizing Organizational Nonrationality

309

(2)

Summary and Conclusions: Communication and Decision Making

311

(4)

Communication and the Management of Organizational Conflict

315

(35)

The Bases and Early Phases of Organizational Conflict

316

(13)

Case Study: Darned Bird Huggers

324

(5)

Communication and Overt Conflict

329

(13)

Case Study: The Bargaining Case

336

(6)

The Aftermath of Conflicts

342

(1)

A Feminist View of Communication and Conflict

343

(3)

Conclusion

346

(4)

Communication and Diverse Workplaces

350

(39)

Resisting ``Others''

353

(16)

Case Study: The Harassment Case

357

(12)

Confronting the Dominant Perspective

369

(10)

Case Study: The Case of Rosa N

375

(4)

Taking a Holistic Perspective

379

(4)

Conclusion

383

(6)

Communication, Organizations, and Globalization

389

(32)

Economic Theory and Globalization

392

(13)

Case Theory: Students, Sweatshops, and Globalization

401

(4)

Globalization, Ethics, and Organizational Democracy

405

(5)

Globalization and Culture

410

(6)

Case Study: Disney Goes Global

412

(4)

Epilogue

416

(5)

Bibliography

421

(24)

Index

445

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Strategic Organizational Communication

Summary

Table of Contents

Supplemental Materials