Strategic Sourcing of Information Systems

This book provides a forum of current thinking by prominent scholars and practitioners from around the globe. Edited and with a lengthy introduction by two internationally recognised experts in this field, the book's coverage includes: Selective Outsourcing, Total Outsourcing, Total Insourcing, IT department as a trading agency, Offshore Development. Theoretical perspectives allow critical variables to be extracted in order to explain successful or unsuccessful decisions, while decision frameworks and case studies provide guidelines on which sourcing options to select, and how to manage outsourcing arrangements.

Leslie P. Willcocks is a Fellow in the Oxford Institute of Information Management, Templeton College, Oxford and Visiting Professor, Erasmus Universiteit Rotterdam. He is Editor-in-Chief of the Journal of Information Technology and has an international reputation for his work in IT evaluation, outsourcing and information management. He is author of 12 books and over 120 refereed papers for journals including HBR, Sloan Management Review and Long Range Planning and was co-editor of Strategic Sourcing of Information Systems, Wiley.

Contributors

vii

INTRODUCTION The Sourcing and Outsourcing of IS: Shock of the New?

1

(44)

Leslie P. Willcocks

Mary C. Lacity

PART ONE -- PERSPECTIVES

45

(162)

1. The Outsourcing of Information Services: Transforming the Nature of Business in the Information Industry

45

(34)

Thomas Clark

Robert Zmud

Gordon McCray

2. Towards a Theoretically-based Contingency Model of Information Systems Outsourcing

79

(24)

Varun Grover

James T. C. Teng

Myun J. Cheon

3. Can Game Theory Help Us To Understand Information Service Outsourcing Contracts?

103

(34)

Ramy Elitzur

Anthony Wensley

4. The External Acquisition of Information Systems Knowledge

137

(26)

Harry Scarbrough

5. A Framework for IS Outsourcing Strategy in Private and Public Sector Contexts

163

(24)

Jonathan Cronk

John Sharp

6. A Risk-Return Model for Information Technology Outsourcing Decisions

187

(20)

Jaak Jurison

PART TWO -- PRACTICES

207

(180)

7. Financial and Strategic Motivations Behind IS Outsourcing

207

(42)

Kerry McLellan

Barbara L. Marcolin

Paul W. Beamish

8. Information Systems Outsourcing: Theories, Case Evidence and a Decision Framework

249

(34)

Leon A. de Looff

9. Outsourcing Practices and Views of America's Most Effective IS Users

283

(22)

Marion G. Sobol

Uday Apte

10. The Management of Partnering Development in IS Outsourcing

305

(22)

Robert Klepper

11. Setting Up Outsourced Information Technology Service Companies

327

(24)

Tapio Reponen

12. Failure in Software Outsourcing: A Case Analysis

351

(18)

Soon Ang

See-Kiat Toh

13. Problems and Issues in Offshore Development of Software

369

(18)

T. M. Rajkumar

Donald L. Dawley

Index

387

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Strategic Sourcing of Information Systems Perspectives and Practices

Summary

Author Biography

Table of Contents

Supplemental Materials