Strategic Supervision : A Brief Guide for

Offering social service agency leaders the necessary skills for day-to-day supervision practice This guide presents readers with a practical overview to the most important aspects of supervisory leadership and personnel management within the social work environment. Strategic Supervision serves as a primer for new or soon-to-be supervisors on the types of knowledge, skills and abilities necessary for effective supervisory practice. It also offers more seasoned practitioners a concise compendium of checklists and tools that can be utilized selectively.Key FeaturesConcrete examples of how excellent supervisors problem-solve, lead teams, and support multicultural and other forms of diverse staffing Practical strategies for working with employees that have performance difficulties Management tools specifically tailored to the application of Equal Employment Opportunity, Affirmative Action, and other nondiscriminatory practices in hiring and promotion activities

Emily J. Bruce began at teaching at San Jose State University (SJSU), School of Social Work as a part-time lecturer in 1998, and became a full-time member of the faculty in 2002. Currently Dr. Bruce is an Associate Professor at the SJSU.

Preface	p. viii
Acknowledgments	p. x
Administrative Supervision Within an Organizational Context	p. 1
Introduction	p. 1
Defining Supervision	p. 13
Summary	p. 21
References	p. 22
Web-Based Resources	p. 25
Suggested Readings	p. 25
Organizational and Workgroup Culture	p. 26
Introduction	p. 26
Culture Defined	p. 27
Espoused Theories and Theories in Action	p. 29
Gauging the Gap: A Tool for Cultural Narratives	p. 30
Mediation and Facilitation as Aspects of Organization Culture	p. 32
Summary	p. 39
Endnotes	p. 39
References	p. 39
Web-Based Resources	p. 40
Suggested Readings	p. 40
Value-Based Principles and Laws Guiding Personnel Management	p. 41
Introduction	p. 41
Key Laws Guiding the Personnel Management Aspects of Supervision	p. 43
Summary	p. 65
Endnotes	p. 66
References	p. 67
Web-Based Resources	p. 70
Suggested Readings	p. 70
Recruiting Effective Employees	p. 71
Introduction	p. 71
Specifying Job Tasks and Position Descriptions	p. 74
Use of Competency Statements in Supervision and Personnel Management	p. 79
Recruitment and Selection Phases and Strategies	p. 81
Summary	p. 84
Endnotes	p. 84
References	p. 84
Web-Based Resources	p. 86
Suggested Readings	p. 86
Screening and Interviewing for Selection	p. 87
Introduction	p. 87
Completing the Employee Selection Process: Reference Checks and Notifying Other Applicants	p. 100
Summary	p. 103
References	p. 103
Web-Based Resources	p. 104
Suggested Readings	p. 104
Facilitating Groups and Teams	p. 105
Introduction	p. 105
Characteristics of Effective Workgroups and Teams	p. 108
The Five Stages of Group Development	p. 110
Special Aspects of Group Supervision	p. 120
Group Facilitation Tools	p. 121
Summary	p. 134
References	p. 134
Web-Based Resources	p. 136
Suggested Readings	p. 136
Designing and Conducting Worker Performance Appraisals	p. 138
Introduction	p. 138
Methods of Performance Appraisal	p. 146
Management by Objectives and Results (MBO/MOR)	p. 150
Developing an MBO/MOR Performance Appraisal Plan	p. 151
Planning and Conducting Performance Appraisal Conferences	p. 158
Summary	p. 165
Endnotes	p. 166
References	p. 166
Web-Based Resources	p. 169
Suggested Readings	p. 169
Handling Employee Performance Problems	p. 170
Introduction	p. 170
Distinguishing Between Worker and Agency Performance Problems When Diagnosing Employee Performance Problems	p. 170
Addressing Employee Performance Problems	p. 171
Additional Strategies for Supervisors	p. 177
Employee Termination	p. 179
Exit Interviews	p. 183
Summary	p. 188
References	p. 188
Web-Based Resources	p. 190
Suggested Readings	p. 190
Appendices
Brief History of Social Work Supervision Concepts	p. 191
Answers to the Equal Employment Opportunity Commission Exercise (for Chapter 3)	p. 195
Position Description for a Mental Health Specialist II: Adult Outpatient Services	p. 197
Sample of Core Competencies for Working in a Human Services Agency	p. 201
Planning, Leading, and Coaching Professional Meetings	p. 203
Index	p. 219
About the Authors	p. 231
About the Contributors	p. 234
Table of Contents provided by Ingram. All Rights Reserved.

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Strategic Supervision : A Brief Guide for Managing Social Service Organizations

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