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- ISBN: 9780071625791 | 0071625798
- Cover: Paperback
- Copyright: 5/25/2009
The classic guide revised for the new age.of customer service.Originally published in 1999, the first edition ofSuper.Servicehas sold more than 40,000 copies and become.the go-to book customer service representatives and.managers turn to for expert advice on how to deal.with difficult customers and challenging situations. .Now, it has been completely revised and expanded to.address current issues faced by customer service professionals..This new edition includes chapters on.understanding today�s more savvy customers, adopting.a positive attitude, providing fast, efficient service, and.more.