Supervising Police Personnel The Fifteen

Using an interactive, three-part structure, this book covers all the latest supervisory concepts and practices and emphasizes character, values and strengths-based leadership throughout. Organized around 15 core responsibilities, it tackles issues such as ethics, communications, training, evaluations, empowerment and problem-oriented policing uniquely combining the human factor with the performance edge. New chapters on strengths-based leadership, emotions, and performance appear in this edition and exercises reinforce what’s required to lead and supervise today’s police force.

Broken up into three parts, the updated content includes:

Part I–On Becoming a Leader focuses on core character traits and values such as ethics, strength-based leadership, vision, communications, emotions and team leadership.

Part II–On Becoming a Supervisor discusses police supervisory competencies such as time, vitality, issues, training and evaluation.

Part III–Getting Results includes discussion of empowerment, community and problem-oriented policing and performance.

For professionals with a career in police supervision, human or organizational behavior, criminal justice, community relations, mediation, and/or ethics.

Decisions	p. 1
Freedom of choice	p. 3
Four Intelligences	p. 5
Character and Competence	p. 6
Purpose-Driven Decisions	p. 7
Nine Rules When Approaching a Decision	p. 9
The Seven Steps in Decision Making	p. 12
Deciding on Your Five Signature Strengths	p. 16
Centerpiece	p. 17
On becoming a leader	p. 19
Strength-based leadership	p. 21
Leadership and Supervision	p. 22
Values	p. 24
Character and Competency	p. 33
Signature Strengths	p. 36
Ethics	p. 41
Ethics and Moral Duties	p. 42
There Is No Such Thing as Police Ethics	p. 43
Ethical Dilemmas: Three Approaches	p. 45
An Ethical Work Culture	p. 47
What Kind of a Person Do You Want to Be?	p. 53
Courageous Choices	p. 55
Ethical Decision Making: 11 Benchmark Questions	p. 57
It's Not Easy	p. 58
Vision	p. 61
Two Approaches	p. 62
The Constancy of Change	p. 64
The Four Points of Clarity	p. 65
Vision: The Constancy of Purpose and Values	p. 66
Mission Statements	p. 67
Strategic Planning: The Constancy of Progress	p. 70
Goal Setting: The Measurable Milestone	p. 73
Trends	p. 75
Communications	p. 81
Why Do We Communicate?	p. 82
What Is Communication?	p. 83
What We Know About Communications	p. 84
Communication Channels and Directions	p. 86
How We Communicate	p. 92
Why Don't We Understand Better?	p. 96
Emotional intelligence	p. 103
The Potency of Emotions	p. 105
The Four Domains of Emotional Intelligence	p. 106
Positive Psychology	p. 110
Mean-Spiritedness: A Mega Negative Emotion	p. 113
Happiness: A Mega Positive Emotion	p. 117
Conclusion	p. 126
Team leadership	p. 129
Teamwork at the Top	p. 130
Authority and Power	p. 133
Formal and Informal Team Leaders	p. 135
Managing Your Boss	p. 136
Team Members	p. 137
Becoming a Team Leader	p. 139
Three Big Mistakes a Team Leader Can Make	p. 145
On becoming a supervisor	p. 149
Time	p. 151
A Purpose-Driven Life	p. 153
The Time Dimension	p. 153
Self-Mastery of Time	p. 153
Boundaryless Time	p. 154
Time and Productivity	p. 155
Overloads	p. 155
Time-Out!	p. 156
If It's Worth Doing, It's Worth Doing Poorly	p. 159
Four Generations of Time Management	p. 159
Becoming a Category II Police Supervisor	p. 162
One More Promise	p. 166
Vitality	p. 168
Stress and Vitality	p. 169
The Fight-or-Flight Response	p. 170
A Healthy Workforce	p. 171
Change Agents	p. 174
Measuring Your Stress Level	p. 177
Optimism versus Pessimism: Two Ways of Looking at Life	p. 183
Anger	p. 185
Six Strategies for Maintaining Your Vitality	p. 186
Issues	p. 192
Conflict	p. 194
Issues Management	p. 197
Six Steps You Can Take to Get to Yes	p. 197
Problem Employees	p. 201
Citizen Complaints	p. 207
Media Relations	p. 211
Generations	p. 216
Training	p. 221
Why Establish Teams?	p. 223
Training	p. 223
Team Training	p. 228
Advantages of Teams	p. 230
Trust	p. 232
Team-Based Decision Making	p. 234
Training a Diverse Workforce	p. 234
Evaluation	p. 239
A Spirit of Performance	p. 240
Supervising by Objectives	p. 242
Setting Objectives	p. 243
Evaluating Performance	p. 246
The Performance Domain Rating Scale	p. 249
Designing and Implementing a Personnel Evaluation System	p. 256
Getting Results	p. 263
Empowerment	p. 265
Motivation	p. 267
Job Satisfaction	p. 270
Happiness	p. 272
Positive Reinforcement: Recognition, Rewards, and Retention	p. 273
Don't Be a Damn Fool	p. 276
Delegation	p. 280
Participation	p. 285
Entitlement is Empowerment in Excess	p. 287
Trust	p. 288
Community-oriented and problem-oriented policing	p. 291
Community-Oriented Policing	p. 292
Crime Control	p. 294
Who Benefits From Community-Oriented Policing?	p. 298
Problem-Oriented Policing	p. 302
Incident-and Problem-Driven Agencies	p. 303
Pop: Reasons, Methods, Principles, and Sara	p. 305
Implementation	p. 310
Performance measurement	p. 318
The Pros and Cons of Measurement	p. 319
Essentials of Performance Measurement	p. 321
The Measurables	p. 323
Measuring	p. 325
What Really Counts?	p. 331
What's Acceptable?	p. 334
Strengths-Based Success=Outstanding Performance	p. 334
Index	p. 337
Table of Contents provided by Ingram. All Rights Reserved.

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Supervising Police Personnel The Fifteen Responsibilities

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