Supervision Concepts and Practices of

This book has an emphasis on technologies that affect business such as telecommuting and communications. Coverage includes diversity; productivity, safety, and quality; stress and stress management; group dynamics; dealing with troubled employees; and performance appraisal tools.

Dr. Raymond L. Hilgert currently is Professor of Management and Industrial Relations at the Olin School of Business of Washington University Dr. Edwin C. Leonard, Jr., is Professor of Business Administration at Indiana University Purdue University Fort Wayne

Part 1: Supervisory Management Overview

The Supervisory Challenge in the 21st Century

2

(34)

The Managerial Functions

36

(23)

Communication: The Vital Link in Supervisory Management

59

(33)

Motivational Principles As Applied to Supervision

92

(35)

Solving Problems: Decision Making and the Supervisor

127

(39)

Part 1: Cases

151

(15)

Part 2: Planning

Essentials of Planning

166

(37)

Supervisory Planning and Managing Time and Stress

203

(45)

Part 2: Cases

235

(13)

Part 3: Organizing

Concepts of Organizing

248

(35)

Supervisory Organizing at the Departmental Level

283

(20)

Managing Meetings

303

(25)

The Labor Union and the Supervisor

328

(40)

Part 3: Cases

350

(18)

Part 4: Staffing

The Supervisor and Employee Recruitment, Selection, Orientation, and Training

368

(38)

Performance Appraisal and Managing the Results: Coaching, Promoting, and Compensating Employees

406

(60)

Part 4: Cases

446

(20)

Part 5: Leading

Supervisory Leadership and the Introduction of Change

466

(36)

Managing Work Groups: Teamwork, Morale, and Counseling

502

(36)

Supervising Diversity

538

(34)

Resolving Conflicts in the Workplace

572

(46)

Part 5: Cases

598

(20)

Part 6: Controlling

Fundamentals of Controlling

618

(31)

Positive Discipline

649

(54)

Part 6: Cases

682

(21)

Appendix: Partial Listing of Federal Employment Legislation That Impacts Supervisors

703

(2)

Glossary

705

Index

1

(1)

Photo Credits

1

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Supervision Concepts and Practices of Management with InfoTrac College Edition

Summary

Author Biography

Table of Contents

Supplemental Materials