Supervisory Management The Art of Empowering

Supervisory Management continues to take a traditional approach to supervision, while emphasizing contemporary themes such as leadership and empowerment. Two skills-based exercises focusing on "on-the-job" competencies appear in each chapter to improve management skills.

PART 1 Overview

Supervisory Management Roles and Challenges

2

(32)

Quest for Quality and Empowerment

34

(32)

PART 2 Planning

Fundamentals of Planning and Time Management

66

(32)

Decision Making and Problem Solving

98

(28)

PART 3 Organizing

Fundamentals of Organizing

126

(34)

Delegating Authority

160

(26)

PART 4 Leading

Communication

186

(32)

Motivation

218

(26)

Leadership

244

(28)

Managing Change, Group Development, and Team Building

272

(32)

PART 5 Controlling

Exercising Control

304

(22)

Controlling Productivity, Quality, and Safety

326

(34)

PART 6 Skill Development

Coaching for Higher Performance

360

(24)

Meetings and Facilitation Skills

384

(30)

Managing Conflict and Stress

414

(26)

PART 7 Managing Human Resources and Diversity

Selecting, Training, and Compensating Employees

440

(38)

Appraising and Disciplining Employees

478

(32)

The Supervisor and Labor Relations

510

(27)

Endnotes

537

(6)

Glossary

543

(10)

URL Index

553

(2)

Subject Index

555

(14)

Photo Credits

569

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Supervisory Management The Art of Empowering and Developing People

Summary

Table of Contents

Supplemental Materials