Systems Analysis and Design Fundamentals : A

Systems Analysis & Design Fundamentals: A Business Process Redesign Approach uniquely integrates traditional and modern systems analysis with design methods and techniques. By using a business process redesign approach, author Ned Kock enables readers to understand, in a very applied and practical way, how information technologies can be used to significantly improve organizational quality and productivity.

Preface

vii

Acknowledgments

xiii

Introduction

1

(12)

Part I: Emerging Trends in Business

13

(46)

Part I Case: The FBI's Virtual Case File

13

(3)

Data, Information, and Knowledge Flow in Business Processes

16

(25)

Return on Investment in Technology

41

(18)

Part II: Understanding Business Processes

59

(48)

Part II Case: DoD's Software Procurement From CSC

59

(3)

The Past, Present, and Future of Business Process Redesign

62

(17)

Business Process Modeling Approaches and Diagrams

79

(28)

Part III: Changing Business Processes

107

(46)

Part III Case: IBM Global Financing's Credit Issuance Process

107

(3)

Selecting a Target for Successful Business Process Redesign

110

(13)

Representing Information and Knowledge in Business Processes

123

(13)

Redesigning Business Processes

136

(17)

Part IV: Technology-Based Business Process Implementation

153

(42)

Part IV Case: Investars, Inc.'s Outsourcing of Programming to Belarus

153

(3)

Using IT to Enable New Process Designs

156

(20)

Redesigning Little Italy Restaurants

176

(19)

Part V: Advanced Technology Issues

195

(68)

Part V Case: Denver International Airport's Baggage Handling System

195

(3)

Database Design Concepts and Issues

198

(17)

Object-Oriented Design Concepts and Issues

215

(14)

Business Process Automation With ASP

229

(22)

Conclusion

251

(12)

Appendix A: Complete ASP Code Examples

263

(30)

Appendix B: Answers to Review Questions

293

(6)

Bibliography

299

(14)

Index

313

(8)

About the Author

321

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Systems Analysis and Design Fundamentals : A Business Process Redesign Approach

Summary

Table of Contents

Supplemental Materials