Technical Communication : Process and Product

Technical Communication: Process and Product, 7eby Sharon J. Gerson and Steven M. Gerson, provides a proven, complete methodology that emphasizes the writing process and shows how it applies to both oral and written communication. With an emphasis on real people and their technical communication, it provides complete coverage of communication channels, ethics, and technological advances. This edition includes information on dispersed teams, collaboration tools, listening skills, and social networking. Using before/after documents, authentic writing samples and skill-building assignments, the book provides a balance of how-to instruction with real-world modeling to address the needs of an evolving workplace.

1. An Introduction to Technical Communication

2. The Communication Process: Prewriting, Writing, and Rewriting

3. Clarity, Conciseness, Accuracy, and Ethics in Technical Communication

4. Communicating Effectively to Your Audience

5. Research and Documentation

6. Routine Correspondence: Memos, Letters, E-Mail Messages, Instant Messages, and Text Messages

7. Building Online Communities through Blogging, Youtube, Twitter, Facebook, and Virtual World

8. Communicating Effectively to Get a Job

9. Document Design

10. Using Visual Aids in Technical Communication

11. Communicating to Persuade

12. Technical Descriptions and Process Analyses

13. Instructions, User Manuals, and Standard Operating Procedures

14. Online Help and Web Sites

15. Summarizing Technical Communication

16. Short, Informal Reports

17. Long, Formal Reports

18. Proposals

19. Oral Communication

APPENDIX A: Grammar, Punctuation, Mechanics, and Spelling

APPENDIX B: Parenthetical Source Citations and Documentation

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Technical Communication : Process and Product

Summary

Table of Contents

Supplemental Materials