Through the Patient's Eyes Understanding and

Sponsored by the Picker/Commonwealth Program for Patient-Centered Care In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health care policy, standards, and regulations. The authors show how, by bringing the patient's perspective to the design and delivery of health services, providers can improve their ability to meet patient's needs and enhance the quality of care.

MARGARET GERTEIS is an associate of the Picker/Commonwealth Program for Patient-Centered Care.

SUSAN EDGMAN-LEVITAN is associate director and program manager of the Picker/Commonwealth Program.

JENNIFER DALEY is assistant professor of medicine at Harvard University.

THOMAS L. DELBANCO is director of the Division of General Medicine and Primary Care at Boston's Beth Israel Hospital and director of the Picker/Commonwealth Program.

Preface to the Paperback Edition	p. xi
Preface	p. xxi
The Editors	p. xxxi
Other Contributors	p. xxxv
Introduction: Medicine and Health from the Patient's Perspective	p. 1
The Dimensions of Patient-Centered Care
Treating Patients as Individuals	p. 19
Coordinating Care and Integrating Services	p. 45
Overcoming the Barrier of Words	p. 72
Innovations in Patient-Centered Education	p. 96
Enhancing Physical Comfort	p. 119
Providing Effective Emotional Support	p. 154
Involving and Supporting Family and Friends	p. 178
Facilitating the Transition Out of the Hospital	p. 204
Promoting a Patient-Centered Health Care Environment
Culture, Leadership, and Service in the Patient-Centered Hospital	p. 227
Promoting the Doctor's Involvement in Care	p. 260
Rebuilding Public Trust and Confidence	p. 280
Afterword	p. 299
Name Index	p. 301
Subject Index	p. 311
Table of Contents provided by Syndetics. All Rights Reserved.

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Through the Patient's Eyes Understanding and Promoting Patient-Centered Care

Summary

Author Biography

Table of Contents

Supplemental Materials