On Time Technology Implementation

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ISBN: 9780124499751 | 0124499759
Cover: Nonspecific Binding
Copyright: 10/19/1999

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On Time Technology Implementation presents technology implementation guidelines and lessons learned from over 30 years of successful, hands-on project experience. Key Features * How to prevent the top 10 reasons for implementation failure * Over 200 specific guidelines and lessons learned * How to implement electronic commerce * Five example companies from banking, insurance, transportation, government, and manufacturing * How to use intranet and object oriented methods for maximum advantage * How to cope with the burden of maintenance, enhancement, and production support * How to implement knowledge management and data warehousing applications * How to implement Enterprise Resource Planning (ERP) software * How to develop and implement software on time and within budget * How to effectively evaluate, select, and implement software packages * How to control changing requirements and scope * Critical success factors in system and business process implementation * How to apply concurrent engineering to software development * Experience and tips to develop intranet/Internet based applications

Preface	p. xvii
Set the Direction
Introduction
Introduction	p. 3
Business Direction of Information Technology	p. 4
Business Processes and Technology	p. 5
Technology and Software Tool Trends	p. 6
Challenges Facing Information Technology and Management	p. 7
Critical Success Factors in Systems and Technology	p. 7
Trends in Software Development	p. 8
Trends in Software Packages	p. 9
Trends in Knowledge Management	p. 9
Techniques of the Past	p. 10
Where Are the Benefits?	p. 11
A Real World Approach	p. 12
Organization of the Book	p. 13
Transition to a New Approach	p. 16
Examples	p. 16
Lessons Learned	p. 16
Summary	p. 17
What to Do Next	p. 18
Develop the Business Process Plan and Strategy
Introduction	p. 19
Observations on Business Processes	p. 20
Common Problems with Processes	p. 21
Steps in Developing the Process Plan and Strategy	p. 22
How to Build Your First Process Plan	p. 28
What Can Go Wrong?	p. 28
Reduced Schedule and Low-Cost Approach	p. 29
Examples	p. 30
Lessons Learned	p. 32
Summary	p. 33
What to Do Next	p. 34
Defining the New Process, Benefits, and Requirements
Introduction	p. 35
Define the New Business Process	p. 36
Determine Requirements for the New Process	p. 38
Identify Costs and Benefits	p. 40
Present the Results to Management	p. 43
Determine the Technology Approach and Refine Costs and Benefits	p. 46
Make the Buy or Build Decision	p. 48
What Can Go Wrong?	p. 56
Reduced Schedule and Cost Approach	p. 57
Examples	p. 57
Lessons Learned	p. 57
Summary	p. 58
What to Do Next	p. 58
Assess Outsourcing
Introduction	p. 59
The Outsourcer's View of the World	p. 60
What Can Be Outsourced?	p. 61
Steps in Outsourcing	p. 68
What Can Go Wrong?	p. 76
Reduced Schedule and Cost Approach	p. 77
Examples	p. 77
Lessons Learned	p. 78
Summary	p. 79
What to Do Next	p. 79
Software Development
Define Requirements and Do Prototyping
Introduction	p. 83
Identify the Development Team and Establish the Development Plan	p. 85
Develop Detailed Requirements for Development	p. 86
Determine the Methods and Tools To Be Applied Throughout Development	p. 91
Perform Data Analysis	p. 93
Develop the First Prototype	p. 93
Conduct a Pilot of the Prototype and the New Process	p. 94
Refine the Prototype and Conduct More Pilots	p. 96
What Can Go Wrong?	p. 97
Reduced Schedule and Cost Approach	p. 97
Examples	p. 98
Lessons Learned	p. 99
Summary	p. 99
What to Do Next	p. 100
Perform System Development and Integration
Introduction	p. 101
Computer-Aided Software Engineering	p. 102
System Design	p. 103
Programming and Unit Testing	p. 105
Testing Preparation and Test Categories	p. 107
Integration of Programs	p. 110
Integration Testing	p. 111
System Testing	p. 111
What Can Go Wrong?	p. 111
Reduced Schedule and Cost Approach	p. 112
Examples	p. 112
Lessons Learned	p. 113
Summary	p. 114
What to Do Next	p. 114
Conversion, Procedures, and Training
Introduction	p. 115
Steps in Data Conversion	p. 118
Steps in Documentation and Procedures	p. 121
Steps in Training and Using Training Materials	p. 123
What Can Go Wrong?	p. 125
Reduced Schedule and Cost Approach	p. 126
Examples	p. 126
Lessons Learned	p. 127
Summary	p. 127
What to Do Next	p. 128
Perform Maintenance, Enhancement, and Production Support
Introduction	p. 129
Issues in Maintenance	p. 130
Issues in Enhancements	p. 132
Issues in Production Support	p. 133
Maintenance and Enhancement Steps	p. 135
Implement a Maintenance and Enhancement Policy	p. 139
Routine Production Support	p. 140
Production Crises	p. 141
Implementing a Production Strategy	p. 142
What Can Go Wrong?	p. 142
Reduced Schedule and Cost Approach	p. 143
Examples	p. 143
Lessons Learned	p. 143
Summary	p. 144
What to Do Next	p. 144
Software Packages
Carry Out Evaluation and Selection
Introduction	p. 147
Selecting a Winning Combination	p. 148
Seven Steps in Evaluation and Selection	p. 149
What Can Go Wrong?	p. 165
Reduced Schedule and Cost Approach	p. 165
Examples	p. 166
Lessons Learned	p. 167
Summary	p. 167
What to Do Next	p. 167
Conduct Negotiations and Define the Implementation Plan
Introduction	p. 169
Contract Negotiations for the Software package	p. 169
Contract Negotiations for Consultants	p. 172
Implementation Planning Steps	p. 175
What Can Go Wrong?	p. 181
Reduced Schedule and Cost Approach	p. 182
Examples	p. 182
Lessons Learned	p. 182
Summary	p. 183
What to Do Next	p. 183
Implement the Package
Introduction	p. 185
Managing Consultants	p. 187
The Package or the Process--Who Wins?	p. 188
Steps in Package Implementation	p. 189
Implementing New Software Package Releases	p. 197
Implementing ERP Software	p. 198
What Can Go Wrong?	p. 199
Reduced Schedule and Cost Approach	p. 199
Examples	p. 200
Lessons Learned	p. 200
Summary	p. 201
What to Do Next	p. 201
Knowledge Management
Identify Opportunities and Develop Your Strategy
Introduction	p. 205
Issues in Knowledge Management	p. 208
Steps in Establishing Knowledge Management	p. 209
Example: The Lessons Learned Knowledge Base	p. 215
What Can Go Wrong?	p. 218
Reduced Schedule and Cost Approach	p. 219
Examples	p. 219
Lessons Learned	p. 220
Summary	p. 220
What to Do Next	p. 220
Analyze Knowledge Management Technologies and Services
Introduction	p. 223
Data Preparation	p. 223
Metadata	p. 224
On-Line Analytical Processing	p. 225
Models	p. 227
Artificial Intelligence	p. 228
Data Mining	p. 229
Data Visualization	p. 230
Combining Methods	p. 231
Example: Enterprise Resource Planning	p. 232
Consultants in Knowledge Management	p. 232
Evaluation of Products	p. 234
What Can Go Wrong?	p. 235
Reduced Schedule and Cost Approach	p. 235
Examples	p. 235
Lessons Learned	p. 236
Summary	p. 236
What to Do Next	p. 236
Implement Knowledge Management
Introduction	p. 239
Steps in Implementing Knowledge Management	p. 240
Establish the Lessons Learned Knowledge Base	p. 251
Management and Support of Knowledge Management	p. 252
What Can Go Wrong?	p. 254
Reduced Schedule and Cost Approach	p. 255
Examples	p. 255
Lessons Learned	p. 256
Summary	p. 256
What to Do Next	p. 256
Electronic Commerce and Implementation Issues
Implementing Electronic Commerce
Introduction	p. 259
Steps in Implementing E-Commerce	p. 260
What Can Go Wrong?	p. 270
Reduced Schedule and Cost Approach	p. 271
Examples	p. 271
Lessons Learned	p. 272
Summary	p. 273
What to Do Next	p. 273
Overcome Implementation Issues
Introduction	p. 275
Lack of Top Management Commitment	p. 275
Failure to Gain User Commitment	p. 276
Misunderstanding Requirements	p. 277
Lack of User Involvement	p. 278
Failure to Manage End-User Expectations	p. 278
Changing Scope, Objectives, and Requirements	p. 279
Lack of Required Knowledge and Skills in the Team	p. 280
New Technology	p. 280
Insufficient or Inappropriate Staffing	p. 281
Conflicts among User Departments	p. 282
Management Directs the Implementation	p. 282
A System Is Implemented, but There Is No Benefit	p. 283
Many Problems Build Up during Implementation	p. 284
Wrong Technology Solution Chosen for Implementation	p. 284
New Process and System Are Operational, but Dysfunctional with the Organization	p. 285
Picking Up the Pieces When the Implementation Fails	p. 286
Summary	p. 287
Index	p. 289
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On Time Technology Implementation

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