TQ Manager A Practical Guide for Managing in

A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.

WARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation's Office Document Systems and was instrumental in the firm's transition to TQM.

Part One: What You Need to Know About TQM

1. Understanding the Concept

2. Recognizing the Challenges

Part Two: Mastering the Five Key Competencies of TQManagement

3. One: Developing Relationships of Openness and Trust

4. Building Collaboration and Teamwork

5. Three: Managing by Fact

6. Four: Supporting Results Through Recognition and Rewards

7. Five: Creating a Learning and Continuously Improving Organization

Part Three: Sharpening Your TQManagement Skills

8. Getting and Using Feedback About Yourself

9. Resources for TQManagers

Appendixes: A. Glossary of TQM Terms and Tools B. TQM Experts and Publications You Should Know About

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

FREE SHIPPING

Amazon no longer offers textbook rentals. We do!

TQ Manager A Practical Guide for Managing in a Total Quality Organization

Summary

Author Biography

Table of Contents

Supplemental Materials