The Trainer's Balanced Scorecard A Complete

The balanced scorecard (BSC) is increasingly the strategic business tool of choice for many organizations. One of the four components of the BSC, ?learning and growth,? is largely misunderstood, underutilized, and ineffectively applied. The BSC framework provides an opportunity for management and workplace learning and performance professionals to communicate through a common language, establish realistic and measurable targets, and align and support the rest of the organization in a strategic way. This book provides proven guidance and customizable tools to measure the role of learning and performance, link it to organizational objectives, and communicate to management results in a common language.

Ajay M. Pangarkar, CTDP, learning strategist, speaker and author, is president of CentralKnowledge, a strategic learning solutions company focused on the business and strategy side of workplace learning and performance improvement through conventional and e-learning approaches. His focus is ensuring workplace learning interventions are always aligned with an organization's business and strategic objectives. He can be reached at ajayp@centralknowledge.com.

Teresa Kirkwood, CTDP, learning strategist, speaker, and author, is vice president of CentralKnowledge. She is recognized for her experience in helping companies implement innovative learning methodologies, develop strategic learning interventions, train new trainers and subject experts, and support those with responsibilities for managing the learning function. Teresa can be reached at teresak@centralknowledge.com.

List of Figures, Tables, and Exhibits
Contents of the Website
Foreword
Preface
Acknowledgments
About the Learning Scorecard Website
Introduction
What You Can Expect from This Book
How This Book Is Organized
Some Advice When Reading This Book
Defining Organizational Strategy
The Importance of Strategy: What It Is
Types of Strategy
Corporate Strategy Versus Business Strategy
Factors Affecting Strategy
What Management Wants to Know
Workplace Learning and Its Role in Strategy Development
Fostering a Learning Culture to Move Beyond ROI
Moving Beyond ROI and Toward Strategy
Making Learning Relevant to Management
Last Thoughts
The Balanced Scorecard
The Evolution of the BSC
History of the Balanced Scorecard
The Scope of the Balanced Scorecard
The Strategic Framework
Strategy Maps
Going Deep: Defining the BSC Perspectives and Metrics
Cascading Scorecards: Delivering a Strategic Message to the Masses
Potential Pitfalls of the Balanced Scorecard
Last Thoughts
Alignment with Management's Expectations
Management's View: From Performance Measurement to Strategic Management
Management's Expectations Versus Learning's Concerns
Closing the Communication Gap
Answering Management's Questions
Last Thoughts
Business Data and Performance Metrics
Using Business Data to Develop Strategic Learning Solutions
The Role of Workplace Learning and Performance
Non-Financial Performance Measures
Specific Factors That Drive Performance
Last Thoughts
Business Processes and Performance Measures
The Organizational Value Chain: Providing Real Value
The Value Chain's Proposition to the Customer
Deconstructing the Value Chain
Building the Learning and Performance Value Chain
Last Thoughts
Workplace Learning in Relation to Financial Performance
How Management Differentiates Between Investment and Expense
The Value of an Organization's Financial Statements
How to Tie Financial Statements to Management Objectives
Last Thoughts
Developing the Learning and Growth Perspective
Learning and Growth Perspectives
Traditional Performance Thinking Versus the Balanced Scorecard
An Organizational Perspective of Learning in the BSC
Developing Performance Metrics for Learning and Growth
Applying the Learning and Growth Performance Metrics
Last Thoughts
An Application of the Learning and Growth Perspective
Developing Learning and Growth Perspectives
Executing Learning Strategy
Demonstrating Results for Learning
Facilitating the Development of Learning and Growth Metrics
Last Thoughts
The Case of Sky Air Limited
A Quick Review of the Basics
Case Application: Sky Air Limited
The Steps for Resolving the Case
Last Thoughts
The Learning Department's Balanced Scorecard
Purpose of a Learning Department Scorecard
The Learning Department BSC: A Different Perspective
A Rapid Development Proce
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The Trainer's Balanced Scorecard A Complete Resource for Linking Learning to Organizational Strategy

Summary

Author Biography

Table of Contents

Supplemental Materials