Transforming Government and Empowering Communities: The Sri Lanka Experience With E-development

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ISBN: 9780821373354 | 0821373358
Cover: Paperback
Copyright: 1/1/2008

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"A case study of why and how nationale-leadership institutions, e-government and e-society programs were designed and implemented. The book examines the process of building national ICT institutions, showing how to design and implement an integrated e-government program. The book describes how a fund was developed to promote grassroots innovations that leverage ICT to solve problems of rural development and poverty. The book proposes national e-strategies be grounded in an integrated framework and institutional mechanisms that would exploit synergies and interdependencies among the different elements of e-development. Finally the many lessons learned so far from implementing the e-Sri Lanka program are summed up."

Foreword	p. xi
Acknowledgments	p. xiii
About the Author	p. xvii
Acronyms and Abbreviations	p. xix
Introduction	p. 1
E-development as a Holistic Vision	p. 2
The e-Sri Lanka Program	p. 5
Learning from e-Sri Lanka	p. 6
Notes	p. 8
Developing e-Leadership Institutions	p. 9
An Institutional Innovation in e-Leadership: The ICT Agency of Sri Lanka	p. 11
The Institutional Model	p. 12
Evolution of the Authorizing Environment and Governance Model	p. 19
Mandate	p. 31
Paths to Sustainability	p. 36
Core Competencies	p. 39
Partnerships	p. 43
A Learning Organization	p. 46
Role of Aid Agencies	p. 51
Lessons and Conclusions	p. 53
The ICT Agency in Search of a Corporate Identity	p. 59
The ICT Policy Framework and the Organizational Structure of the ICT Agency	p. 59
Internal and External Risks Facing the ICT Agency at Inception	p. 61
Notes	p. 63
Managing Results	p. 65
Objectives of Monitoring and Evaluation for e-Sri Lanka	p. 66
Framework for Monitoring and Evaluation	p. 68
Arrangements for Monitoring and Evaluation	p. 69
Emerging Lessons	p. 71
Results Framework for Monitoring and Evaluation	p. 75
Notes	p. 78
Transforming Government	p. 81
Best Practices and Options for Planning and Implementing e-Government	p. 83
Approaches to Planning e-Government	p. 84
Implementation of e-Government: Four Phases	p. 91
Leadership, Partnership, and Change Management	p. 99
Providing Leadership, Building Partnerships	p. 99
Conclusions and Implications	p. 101
Notes	p. 103
Readiness for e-Government: A Historical Perspective	p. 105
History of e-Government in Sri Lanka	p. 106
Analysis of the Situation	p. 114
Findings and Recommendations	p. 118
Notes	p. 120
A Vision of e-Government	p. 121
Motivations and Aspirations	p. 122
Challenges to Realizing the Vision	p. 127
Lessons Learned: A Postscript	p. 131
Notes	p. 134
A Strategy for e-Government: Initial Priorities and Lessons	p. 135
Planning for e-Services	p. 137
Building e-Governance	p. 144
Implementation Agenda	p. 148
Early Experience and Lessons	p. 152
Criteria for Determining the Impact and Feasibility of Offering Services Online	p. 163
Determining Impact	p. 163
Determining Feasibility	p. 164
Notes	p. 165
Empowering Communities	p. 167
Innovation in ICT Use for Poverty Reduction	p. 169
Bottom-Up Planning and Participatory Development	p. 169
Serving the Bottom of the Pyramid	p. 171
The User Innovation Revolution	p. 172
Demand-Driven ICT-Enabled Development	p. 173
Notes	p. 175
Financing ICT Innovation: Lessons from InfoDev	p. 177
Conditions for Ensuring Impact by Small Grants	p. 178
Strategies for Soliciting and Funding Good Proposals	p. 187
Good Practices in Managing a Small-Grant Program	p. 195
Notes	p. 201
E-society: Design and Early Experience	p. 203
Overview of the Fund	p. 204
Practices in Soliciting and Funding Proposals	p. 209
Arrangements for Implementation and Monitoring	p. 213
Early Operation and Lessons Learned	p. 218
Notes	p. 227
Key Lessons of e-Sri Lanka	p. 229
Designing and Implementing a Holistic Framework for e-Development	p. 229
Developing e-Leadership Institutions	p. 236
Transforming Government	p. 240
Empowering Communities	p. 243
Notes	p. 246
Main Program Components of e-Sri Lanka	p. 249
ICT Policy, Leadership, and Institutional Development Program	p. 249
Information Infrastructure Program	p. 250
Reengineering Government Program	p. 251
ICT Human Resource Capacity-Building Program	p. 252
ICT Investment and Private Sector Development Program	p. 252
E-Society Program	p. 253
Selected Indicators for Sri Lanka and Comparators	p. 255
Bibliography	p. 257
Index	p. 265
Boxes
Analyzing the Dynamics of Institutional Development and Strategic Management	p. 20
Stakeholder Analysis of the ICT Agency	p. 22
Matching Scope to Resources and Capabilities	p. 35
How Colombia's Top-Down Approach Made e-Government Happen Fast	p. 85
Examples of e-Government Applications with High Impact Potential	p. 87
Partnering with the Private Sector for e-Government in Andhra Pradesh	p. 100
Selected e-Services to Be Introduced in the First Phase of e-Government in Sri Lanka	p. 151
Good Practices in Designing and Implementing an ICT Project	p. 179
What a Request for Proposals Should Do	p. 190
Key Elements of a Good Project Proposal	p. 191
Selection Criteria for e-Society Fund Grants	p. 214
Figures
Links Among Key Elements of e-Development	p. 3
Proposed Governance Mechanisms for e-Sri Lanka	p. 29
A Road Map for Developing e-Government	p. 92
Framework for Ranking Malaysia's e-Government Pilots by Priority	p. 97
Transparency and Accountability in the Provision of e-Services	p. 126
Proposed Business Services Architecture for e-Government in Sri Lanka	p. 138
Steps in Prioritizing e-Services	p. 141
Matrix for Prioritizing e-Services	p. 142
Proposed Multilevel ICT Training Programs for e-Government in Sri Lanka	p. 147
Proposed Framework for the First Phase of e-Government in Sri Lanka	p. 149
Tables
SWOT Analysis of the ICT Agency, February 2004	p. 18
Inputs and Outputs of the Monitoring and Evaluation Process for e-Sri Lanka	p. 67
Criteria for Selecting e-Government Pilots and Measuring Their Potential Benefits	p. 95
Architecture of e-Government	p. 98
Factors for Success and Failure in ICT Case Studies, Sri Lanka	p. 115
E-government Readiness Scores for Selected Countries, 2003	p. 117
SWOT Analysis for the e-Government Strategy of Sri Lanka	p. 118
Selected ICT Applications Creating Value for Citizens	p. 124
Selected e-Services Identified as Priorities	p. 143
Responsibilities of ICT Units in Sri Lankan Government Agencies	p. 146
Some Innovative Community Grant Proposals from the First Round	p. 220
Partnership Grant Projects from the First Round	p. 221
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Transforming Government and Empowering Communities: The Sri Lanka Experience With E-development

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