Transforming Organizations

Transforming Organizations provides in-depth case studies of outstanding government executives who dramatically changed both the performance and management of their organizations. The book includes case studies of Dan Goldin of the National Aeronaut

The Challenge of Transforming Organizations: Lessons Learned about Revitalizing Organizations

1

(11)

Mark A. Abramson

Paul R. Lawrence

Introduction

Lessons Learned

Transforming the Department of Defense: Creating the New Defense Procurement System

11

(46)

Kimberly A. Harokopus

Introduction

The Leaders

Key Factors for Success

Conclusions and Recommendations

Endnotes

Appendix: Major Defense Procurement Reforms

Transforming the Federal Emergency Management Agency: The Renewal and Revitalization of FEMA

57

(34)

R. Steven Daniels

Carolyn L. Clark-Daniels

Lessons Learned From the Transformation of the Federal Emergency Management Agency (FEMA)

The FEMA Case Study

Bibliography

Appendix I: An Interview with James Lee Witt, Director, Federal Emergency Management Agency

Appendix II: History of Federal Emergency Management

Appendix III: Methodology

Transforming the National Aeronautics and Space Administration: Dan Goldin and the Remaking of NASA

91

(48)

W. Henry Lambright

Lessons Learned from the National Aeronautics and Space Administration (NASA)

The NASA Case Study

Endnotes

Appendix: A Conversation with Daniel S. Goldin Administrator, National Aeronautics and Space Administration

Transforming the Veterans Health Administration: The Revitalization of VHA

139

(34)

Gary J. Young

Lessons Learned from the Transformation of the Veterans Health Administration (VHA)

The VHA Case Study

The VHA Transformation As Viewed

Dr. Kenneth W. Kizer

Endnotes

Appendix I: Kenneth W. Kizer's Key Principles of Transformation

Appendix II: Study Methods

Transforming the United Kingdom's National Health Service and the United States Veterans Health Administration: Trans-Atlantic Experiences in Health Reform

173

(46)

Marilyn A. DeLuca

Introduction

Study Findings

Conclusions

Lessons Learned

Implications for the Future

Endnotes

Bibliography

Appendix I: Study Framework

Appendix II: Study Methods

About the Contributors

219

(5)

About The PricewaterhouseCoopers Endowment for The Business of Government

224

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Transforming Organizations

Summary

Table of Contents

Supplemental Materials