The Truth About Burnout How Organizations

Today's workforce is experiencing job burnout in epidemic proportions. Workers at all levels, both white- and blue-collar, feel stressed out, insecure, misunderstood, undervalued, and alienated at their workplace. This original and important book debunks the common myth that when workers suffer job burnout they are solely responsible for their fatigue, anger, and don't give a damn attitude. The book clearly shows where the accountability often belongs. . . .squarely on the shoulders of the organization.

CHRISTINA MASLACH is professor of psychology at the University of California, Berkeley. She is the creator of the widely used psychological test instrument The Maslach Burnout Inventory and the author of Burnout: The Cost of Caring (1982).

MICHAEL P. LEITER is dean of the faculty of pure and applied science and professor of psychology at Acadia University, Nova Scotia, Canada. He is also director of the Centre for Organizational Research & Development.

Preface ix

1. The Current Crisis 1

2. How You Experience Burnout 23

3. What Causes Burnout? 38

4. Why Do Anything About Burnout? 61

5. Crisis Intervention to Stop Burnout 79

6. Preventing Burnout and Building Engagement 102

7. Promoting Human Values 128

Afterword: Moving Toward a Better Future 148

Appendix: Assessing the Work Environment 155

Endnotes 171

For Further Reading 173

About the Author 177

Index 179

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The Truth About Burnout How Organizations Cause Personal Stress and What to Do About It

Summary

Author Biography

Table of Contents

Supplemental Materials