TSP(SM) Leading a Development Team

Watts Humphrey, inventor of CMM, PSP, and TSP provides team leaders with a whole new way of leading an effective development team.

Known as “the father of software quality,” Watts S. Humphrey is the author of numerous influential books on the software-development process and software process improvement. Humphrey is a fellow of the Software Engineering Institute (SEI) at Carnegie Mellon University, where he founded the Software Process Program and provided the vision and early leadership for the original Capability Maturity Model (CMM). He also is the creator of the Personal Software Process (PSP) and Team Software Process (TSP). Recently, he was awarded the National Medal of Technology—the highest honor given by the president of the United States to America's leading innovators.

Preface

xiii

PART I INTRODUCTION

1

(42)

Chapter 1 THE TEAM LEADER

3

(8)

1.1 What Management Expects

3

(1)

1.2 What the Team Expects

4

(1)

1.3 Management Priorities Versus Team Interests

5

(1)

1.4 The Team's Goals

6

(1)

1.5 Setting an Example

6

(1)

1.6 Standards

7

(1)

1.7 The Leadership Attitude

7

(1)

1.8 Taking Responsibility

8

(1)

1.9 The Team Leader's Job

8

(1)

1.10 Summary

9

(2)

Chapter 2 LEADERSHIP

11

(10)

2.1 Leadership Problems

11

(1)

2.2 Symptoms of Poor Leadership

12

(1)

2.3 The Fundamental Leadership Problem

13

(1)

2.4 Leading Versus Managing

13

(1)

2.5 Leaders Have Followers

14

(1)

2.6 The Leader's Vision and Commitment

14

(1)

2.7 The Leadership Attitude

15

(1)

2.8 Transformational and Transactional Leadership

15

(1)

2.9 Becoming a Leader

16

(1)

2.10 Acting Like a Leader

17

(1)

2.11 Leading from Below

17

(1)

2.12 Summary

18

(3)

Chapter 3 TEAMS

21

(10)

3.1 What Is a Team?

22

(1)

3.2 The Power of Teams

23

(1)

3.3 Why Teams Are Needed

23

(1)

3.4 The Nature of Self-Directed Teams

24

(1)

3.5 Membership and Belonging

25

(1)

3.6 Commitment to a Common Goal

26

(1)

3.7 Owning the Process and Plan

26

(1)

3.8 Skill and Discipline

27

(1)

3.9 A Dedication to Excellence

27

(1)

3.10 The Need for Leadership

27

(1)

3.11 Summary

28

(3)

Chapter 4 TEAM MOTIVATION

31

(12)

4.1 What Is Motivation?

31

(2)

4.2 Goals and Motivation

33

(1)

4.3 Feedback

34

(1)

4.4 Sustaining Motivation

34

(1)

4.5 Motivation and the Job

35

(1)

4.6 Kinds of Motivation

35

(2)

4.7 Commitment

37

(2)

4.8 Building Motivation

39

(1)

4.9 Sustaining Motivation

40

(1)

4.10 Summary

40

(3)

PART II BUILDING TEAMS

43

(50)

Chapter 5 TSP OVERVIEW

47

(14)

5.1 The Team Leader's Objectives

47

(1)

5.2 Meeting the Team Leader's Objectives

48

(1)

5.3 Forming the Team

49

(2)

5.4 Launching the Team

51

(4)

5.5 Teamwork

55

(3)

5.6 Training

58

(1)

5.7 Team Ownership

59

(1)

5.8 Summary

60

(1)

Chapter 6 TEAM FORMATION

61

(10)

6.1 The Selection Process

62

(1)

6.2 Inheriting Formed Teams

63

(1)

6.3 Selection Criteria

63

(2)

6.4 Training

65

(2)

6.5 Team Players

67

(1)

6.6 Potential Leaders

68

(1)

6.7 Summary

69

(2)

Chapter 7 THE TSP TEAM LAUNCH

71

(22)

7.1 Launch Objectives

72

(1)

7.2 Teambuilding

73

(2)

7.3 TSP Launch Overview

75

(3)

7.4 Launch Support

78

(1)

7.5 Launch Preparation

79

(5)

7.6 Leading a TSP Launch

84

(7)

7.7 Summary

91

(2)

PART III TEAMWORKING

93

(60)

Chapter 8 MANAGING TO THE PLAN

95

(12)

8.1 Following the Plan

96

(1)

8.2 The First Crisis

96

(1)

8.3 Dynamic Planning

97

(1)

8.4 Changing Requirements

98

(1)

8.5 Maintaining the Plan

99

(1)

8.6 Workload Balancing

99

(2)

8.7 Tracking Progress

101

(1)

8.8 Assessing Status

102

(2)

8.9 Getting Help

104

(1)

8.10 Summary

104

(3)

Chapter 9 MAINTAINING PRODUCT FOCUS

107

(8)

9.1 Defining Success

108

(1)

9.2 Setting and Maintaining Priorities

108

(1)

9.3 Establishing Short-Term Goals

109

(1)

9.4 Overcoming Obstacles

110

(1)

9.5 Changing Direction

111

(1)

9.6 Involving the Customer

112

(1)

9.7 Summary

112

(3)

Chapter 10 FOLLOWING THE PROCESS

115

(18)

10.1 Why It Is Important to Follow the Process

116

(1)

10.2 The Logic for the PSP

116

(1)

10.3 The Logic for the TSP

117

(1)

10.4 Why It Is Hard to Follow a Process

118

(1)

10.5 Starting to Use the Process

119

(4)

10.6 Gathering and Recording Data

123

(1)

10.7 Handling Process Problems

124

(2)

10.8 Data-Related Problems

126

(1)

10.9 Motivating Teams to Follow Their Defined Processes

127

(1)

10.10 The Benefits of Following the Process

128

(3)

10.11 Summary

131

(2)

Chapter 11 MANAGING QUALITY

133

(20)

11.1 What Is Quality?

134

(1)

11.2 Why Is Quality Important?

134

(4)

11.3 Why Manage Quality?

138

(1)

11.4 The Principles of Quality Management

139

(1)

11.5 The Quality Journey

140

(2)

11.6 The TSP Quality Strategy

142

(1)

11.7 Gathering Quality Data

143

(1)

11.8 The Developer's Responsibility for Quality

144

(1)

11.9 The Team's Responsibility for Quality

145

(1)

11.10 Quality Management Methods

146

(2)

11.11 Quality Reporting Considerations

148

(1)

11.12 Quality Reviews

149

(1)

11.13 Summary

150

(3)

PART IV RELATING TO MANAGEMENT

153

(38)

Chapter 12 MANAGEMENT SUPPORT

155

(14)

12.1 Management Resistance

155

(1)

12.2 Project Control

156

(2)

12.3 Inadequate Resources

158

(1)

12.4 PSP Training

158

(7)

12.5 Networking

165

(1)

12.6 Defining Team Goals

166

(1)

12.7 Team Planning

167

(1)

12.8 Summary

168

(1)

Chapter 13 REPORTING TO MANAGEMENT

169

(12)

13.1 The Logic for Reporting

170

(1)

13.2 What to Report

171

(1)

13.3 Report Contents

171

(3)

13.4 When to Report

174

(1)

13.5 A Report Example

174

(4)

13.6 Asking for Help

178

(1)

13.7 Summary

178

(3)

Chapter 14 PROTECTING THE TEAM

181

(10)

14.1 The Manager's Job

181

(1)

14.2 Handling Requests

182

(1)

14.3 Frequent Changes

183

(1)

14.4 Staffing

184

(1)

14.5 Training

185

(2)

14.6 Workspace

187

(1)

14.7 Data Confidentiality

188

(1)

14.8 Balancing Priorities

189

(1)

14.9 Summary

189

(2)

PART V MAINTAINING THE TEAM

191

(60)

Chapter 15 DEVELOPING THE TEAM

193

(8)

15.1 Assessing the Team

194

(1)

15.2 Team Membership

194

(3)

15.3 Team Goals

197

(1)

15.4 Team Ownership

197

(1)

15.5 Team Planning

198

(1)

15.6 The Team Quality Commitment

199

(1)

15.7 Summary

200

(1)

Chapter 16 DEVELOPING TEAM MEMBERS

201

(14)

16.1 Interests, Competence, and Motivation

202

(1)

16.2 Challenging Work

203

(1)

16.3 Task and Relationship Maturity

204

(2)

16.4 Measuring and Evaluating People

206

(2)

16.5 Handling Difficult Team Members

208

(3)

16.6 Handling Poor Performers

211

(2)

16.7 Summary

213

(2)

Chapter 17 IMPROVING TEAM PERFORMANCE

215

(14)

17.1 Motivating Improvement

216

(1)

17.2 Improvement Goals

217

(1)

17.3 Improvement Strategy and Process

217

(2)

17.4 Improvement Plans and Resources

219

(1)

17.5 Improvement Measures and Feedback

220

(1)

17.6 The Elements of Benchmarking

220

(2)

17.7 Benchmark Measures

222

(2)

17.8 Dynamic Benchmarking

224

(2)

17.9 Benchmarking Yourself

226

(1)

17.10 Summary

227

(2)

Chapter 18 BEING A TEAM LEADER

229

(22)

18.1 What Is Leadership?

229

(4)

18.2 Being a Leader or a Manager

233

(2)

18.3 The Leadership Role

235

(7)

18.4 Coaching While Leading

242

(3)

18.5 The Challenges Ahead

245

(3)

18.6 Summary

248

(3)

Appendix A TEAM ROLES

251

(26)

A.1 What Roles Are

251

(1)

A.2 Why Roles Are Needed

252

(2)

A.3 Assigning Role Responsibilities

254

(1)

A.4 The TSP Team-Member Roles

254

(1)

A.5 Other Team-Member Roles

255

(1)

A.6 Selecting Team Roles

256

(1)

A.7 Coaching the Role Managers

257

(1)

A.8 Role Manager Responsibilities

258

(16)

A.9 Summary

274

(3)

Appendix B NETWORKING

277

(10)

B.1 Organizational Networks

278

(1)

B.2 Executive Style

279

(1)

B.3 Working with the Coach

280

(1)

B.4 Working with the SEPG

280

(1)

B.5 Quality Assurance

281

(1)

B.6 Configuration Management

282

(1)

B.7 Independent Testing

283

(1)

B.8 Staff and Support Groups

283

(1)

B.9 Multi-Team Networks

284

(2)

B.10 Summary

286

(1)

Index

287

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

FREE SHIPPING

Amazon no longer offers textbook rentals. We do!

TSP(SM) Leading a Development Team

Summary

Author Biography

Table of Contents

Supplemental Materials