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- ISBN: 9781422133316 | 1422133311
- Cover: Hardcover
- Copyright: 2/7/2012
A Holmes said when someone tries to sell us a simple answer to a complex problem it will be simplistic and worthless. But if someone first grands deeply through the complexity, and then offers a simple explanation, it is priceless. Frei and Morriss heve distilled a very complicated problem-the managing of service businesses-into this simple and priceless book. It truly is a delight to read. Book jacket.