What Do I Say Next? Talking Your Way to

A professor emeritus of business at Stanford University has found only one consistently common trait among successful MBA graduates - great conversation skills. With this book, Susan Roane shows how to improve conversation skills for business.

Introduction	p. 1
Schmooze or Lose: Why We Need Conversation to Succeed	p. 5
The Banquet of Banter is a Potluck	p. 13
ConverSensations: How Do They Do It?	p. 31
Even If You are Not Shy ... Read This	p. 45
Reading Your Way to Great Conversation	p. 63
Hear, Hear - Lend Me Your Ear	p. 73
Surely You Jest!	p. 93
How to Shine in a Crowd	p. 105
Working the Virtual Chat Room: On-Line, Not Out-of-Line	p. 139
Talk Targets: Becoming a Magnet	p. 157
Conversation Killers: What Not to Say	p. 173
Coping with Conversation Killers: End It or Mend It	p. 191
How to Converse in a Diverse World and Workplace	p. 211
Ten Commandments of Conversation	p. 233
For Those Desperately Seeking Susan	p. 235
At-a-Glance Guide to Everyday Conversations: Talk Tips	p. 237
Yiddish Glossary	p. 253
Bibliography	p. 257
Index	p. 261
Table of Contents provided by Blackwell. All Rights Reserved.

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What Do I Say Next? Talking Your Way to Business and Social Success

Summary

Table of Contents

Supplemental Materials