What Do I Say

Elizabeth Johnston Taylor, an internationally recognized expert in spiritual caregiving, has identified communication techniques that help healthcare professionals provide patients answers to questions like these-questions laced with pain and confusion. In What Do I Say? she provides a practical workbook with guidelines for detecting, understanding, and responding to the spiritual needs embedded in patients' conversations. The lessons, tips, and exercises integrate psychology, psychiatry, pastoral counseling, nursing, chaplaincy, and spiritual direction for whole-person care. An FAQ section answers questions such as "What do I say to a patient who believes a miracle will happen to cure them?" and "What if I'm not religious? How can I talk about spirituality?"

Foreword	p. ix
Acknowledgments	p. xi
Let's Begin!	p. 1
Why should I learn this skill?	p. 2
About this workbook	p. 4
Assumptions	p. 6
Preparing the Healer	p. 9
What are my spiritual pains?	p. 9
How do my spiritual pains affect my responses to patients?	p. 12
But if I'm always being wounded, won't I die?	p. 14
Why do I disengage from patients' feelings?	p. 16
Assumptions that silence	p. 17
What is a wounded healer like?	p. 19
Tips for how to survive in the clinical setting as a wounded healer	p. 21
Listening: Beginning the Healing Response	p. 25
Dimensions of listening	p. 27
What to listen for	p. 29
Tips for how to listen	p. 31
Making Sense of What You Hear	p. 41
What are spiritual needs?	p. 41
What does spirituality look and sound like?	p. 42
Tips for making sense of what you hear	p. 45
Verbal Responses to Spiritual Pain: Micro-skills	p. 53
Micro-skills: Goals and guidelines	p. 54
Building rapport	p. 59
Restatements	p. 61
Open questions	p. 65
Reflecting feelings and advanced empathy	p. 69
Self-disclosure	p. 80
Verbal Responses to Spiritual Pain: Macro-skills	p. 85
Story listening	p. 85
Body listening	p. 90
Nurturing resilience and reframing	p. 92
Religious practices	p. 97
FAQs	p. 101
Putting It All Together	p. 119
Lets practice!	p. 119
An encouraging word	p. 126
Answers for Exercises	p. 129
Notes	p. 139
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