What Is Six Sigma?

A brief introduction to Six Sigmashy;shy; for employees Six Sigma is today's most talked-about system for improving the quality of organizational processes. Written by bestselling author Peter Pande,What Is Six Sigma? is a concise summary of the core themes and processes of Six Sigma. Unlike almost all other books on Six Sigma, it is written for the employees of organizations rolling out Six Sigmashy;shy;not just managers. This helpful overview describes what Six Sigma is, why companies are implementing it, and how employees can make it a success in their own organizations. Based on the bestselling The Six Sigma Way this accessable introduction to Six Sigma answers typical employee questions, concerns, and even skepticism about this revolutionary program. Includes: The six themes of Six Sigma A five-step roadmap to Six Sigma implementation The 10 basic tools of Six Sigma, with an entire page devoted to each

Peter S. Pande is president of Pivotal Resources, Inc., a leading organizational improvement consulting and training firm.. He is an experienced executive consultant and has helped guide Six Sigma initiatives at major corporations. He cowrote the bestselling The Six Sigma Way as well as The Six Sigma Way Team Fieldbook.

Larry Holpp is a consultant with Pivotal Resources. He was previously Vice President, Quality and a Master Black Belt at GE Capital. Holpp is the author of Managing Teams, and The Team Turbo Training Kit, and has published two dozen articles on training and quality in professional journals.

Acknowledgments

vii

The Six Sigma Success Story

1

(5)

Six What? What's a Sigma?

6

(11)

Six Sigma in Your Organization

17

(10)

The Six Sigma Team's Problem-Solving Process: DMAIC

27

(15)

Survivor's Guide to Six Sigma

42

(9)

A Look Inside the Six Sigma Toolkit

51

(17)

Six Sigma in Action: Some Success Stories

68

(6)

A Note to Managers: How You Can Help Lead Six Sigma

74

(7)

A Note to Six Sigma Employees: Nine Things You Should Do and Five Skills to Develop

81

(6)

Appendix

87

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Summary

Author Biography

Table of Contents

Supplemental Materials